Hi, What is the right way toimplement this? I am using http://doc.otrs.org/cvs/en/html/permission-module.html as reference. 1. Created grup 'managecust' and map 'rw' rights to test agent 2. added to Kernel/Config.pm $Self->{'Module::Permission'}->{'AdminCustomerUser'} = ['admin', 'managecust']; 3. added to AgentNavigationBar.dtl ManageCust</a> 4. When I am loggied in by test agent the system displays "No Permission!" I am looking for some typo, but not found solution yet. Otrs 2.0.x Debian 3.1 (Sarge) still not using mod_perl Best Regards, Anton Todorov