I did a telnet to the POP3 port and the connection was made... -----Original Message----- From: otrs-bounces@otrs.org on behalf of Gerald Young Sent: Sun 9/18/2011 11:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Error fetching mail from Exchange Server Your cell phone isn't trying to connect to 192.168.1.13. If your exchange server isn't listening on that IP address, you won't connect. Troubleshoot by trying to telnet/putty from the otrs box to 192.168.1.13:110 (port 110). If you can't connect, neither can OTRS. On Sun, Sep 18, 2011 at 9:15 PM, Wayne Green wrote:

Thanks for the prompt response. I am able to perform a fetch with IMAP but not POP3. It is not firewalled on either machine and I can do a fetch from my cell phone as POP3.

Thanks,

-----Original Message----- From: otrs-bounces@otrs.org on behalf of "LQ Marshall" Sent: Sun 9/18/2011 7:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Error fetching mail from Exchange Server

On Sep 18, 2011 17:54, Wayne Green <wgreen@concordiaselma.edu> wrote: <snip> Message: POP3: Can't connect to 192.168.1.13 

Key line is right there.

Can your OTRS server see the exchange? Is POP3 service firewalled? Is your OTRS server firewalled? Is POP3 enabled on exchanged? Is the account enabled for POP3 service? <etc...etc>

Troubleshoot and resolve the connection problem.

LQ Marshall -- Paper is Good, Pass it On

On Sep 18, 2011 17:54, Wayne Green <wgreen@concordiaselma.edu> wrote:

I am getting the following error when fetching mail from our exchange server:

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: linux Time: Sun Sep 18 16:39:52 2011 Message: POP3: Can't connect to 192.168.1.13 Traceback (26209): Module: Kernel::System::MailAccount::POP3::Fetch (v1.8) Line: 128 Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386 Module: Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

The Exchange server is configured for POP3 Access and the mail account is active. Any assistance would be greatly appreciated

Thanks,

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