Hi, I'd like to know if it is possible to add more information to a ticket from external tools. Like for example, if a ticket is related to a bug, we'd like to add a bug id/number to the ticket somehow. Or perhaps customer information (the OTRS install is not visible to the customers) for data analysis purposes. Thanks, AJ ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.