Time Accounting Package - Reporting
Hi, I'm working with OTRS 2.4 and i have installed Time Accounting Package Version 1.3.3 The reporting section of this module,does not alow to get any customized report of the information loaded trought this module. Is there any way to get de information trought the Stats module of the OTRS?? Can anybody help me? Regards, -- Atte. Esteban Abete
Hi Esteban,
The reporting section of this module,does not alow to get any customized report of the information loaded trought this module. Is there any way to get de information trought the Stats module of the OTRS?? Can anybody help me?
Currently there is no time accounting reporting available. You could write your own report module for the stats area or submit a feature request or (if you require urgent assistance) ask for commercial OTRS support - e.g. at the companies maintaining the TimeAccounting package. regards, Torsten Thau -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de
Hi Torsten, thanks a lot for your clarification. It seems that i wil
have to learn pearl...jeje
Best regards.
Esteban,
2010/7/29, Torsten Thau
Hi Esteban,
The reporting section of this module,does not alow to get any customized report of the information loaded trought this module. Is there any way to get de information trought the Stats module of the OTRS?? Can anybody help me?
Currently there is no time accounting reporting available. You could write your own report module for the stats area or submit a feature request or (if you require urgent assistance) ask for commercial OTRS support - e.g. at the companies maintaining the TimeAccounting package.
regards, Torsten Thau
-- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de
-- Enviado desde mi dispositivo móvil Atte. Esteban Abete
participants (2)
-
Esteban Abete -
Torsten Thau