Having had to do this in the past, I would recommend a two stage process. 1) Set up SpamAssassin with a good ruleset for your organization (whitelist critical emails, etc). -- Configure SpamAssassin to NOT delete mails, just add "**SPAM**" to them 2) Set up your PostmasterFilter to filter things containing "**SPAM**" in the subject. This way you spend far less time messing with PostmasterFilter which, as was pointed out, is not really a spam filter and will drive you crazy trying to maintain it as such. Christopher Kuhn wrote:

Hi you,

Valera Vlasyuk wrote:

...

Hello, How can i add something like spam filter. If in message words like "viagra" and etc. I can move those messages into Junk folder.

Can someone help me?

Thank you, Valera Vlasyuk

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That's pretty easy!

If I were you I would set up a PostMasterFilter. It is not comparable to spam assasin that was only made for that use but effective anyway. :-)

In your AdminArea click on PostMaster Filter and add a new Filter. This way you prevent OTRS from generating a ticket out of your spam email.

Have a nice day.

Christopher Kuhn