PostMaster.pl

Andrew Meyer

30 Sep 2010 30 Sep '10

2:23 p.m.

I am having some issues with OTRS 3.0b4 (fedora 13) - PostMaster.pl I want it grab email every minute. Do I need to put a cronjob in place? Is there somewhere in OTRS to set this up? Andrew Meyer ameyer@precisionpractice.com mailto:ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146

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Leonardo Certuche

30 Sep 30 Sep

2:28 p.m.

Hello, Edit /opt/otrs/var/cron/postmaster with your desired frecuency and then restart OTRS Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 30 September 2010 08:23, Andrew Meyer wrote:

...

I am having some issues with OTRS 3.0b4 (fedora 13) - PostMaster.pl I want it grab email every minute. Do I need to put a cronjob in place? Is there somewhere in OTRS to set this up?

Andrew Meyer

ameyer@precisionpractice.com

Unix Systems Administrator

Precision Practice Management

689 Craig Rd.

Saint Louis, MO 63141

314-787-0681 (Main Line)

314-881-5265 (Direct)

314-881-5365 (Fax)

314-565-0868 (cell)

After Hours Emergency 314-576-9146

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Andrew Meyer

2:33 p.m.

Thanks, is this new in OTRS 3.0? Is it in the docs? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Thursday, September 30, 2010 9:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] PostMaster.pl Hello, Edit /opt/otrs/var/cron/postmaster with your desired frecuency and then restart OTRS Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 30 September 2010 08:23, Andrew Meyer wrote: I am having some issues with OTRS 3.0b4 (fedora 13) - PostMaster.pl I want it grab email every minute. Do I need to put a cronjob in place? Is there somewhere in OTRS to set this up? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Michiel Beijen

2:42 p.m.

Hi Andrew, Well, it's discussed here, in "setting up the cron jobs" - http://doc.otrs.org/2.4/en/html/x531.html#cronjobs - it discusses which jobs there are and what their tasks are. Actually you can also set up processing email via procmail - http://doc.otrs.org/2.4/en/html/x1590.html#email-receiving-cmd . You'll need a bit more configuration for it but it will enable you to process mail immediately. You'll need to receive the mail on your OTRS box and then you can pipe it directly into OTRS. You should configure your existing mail server to bounce mail for OTRS to the OTRS machine. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com OTRS brings true mobility to the Help Desk: The OTRS iPhone App free download http://www.otrs.com/en/products/iphone-app/ On Thu, Sep 30, 2010 at 4:33 PM, Andrew Meyer wrote:

...

Thanks, is this new in OTRS 3.0? Is it in the docs?

Andrew Meyer

ameyer@precisionpractice.com

Unix Systems Administrator

Precision Practice Management

689 Craig Rd.

Saint Louis, MO 63141

314-787-0681 (Main Line)

314-881-5265 (Direct)

314-881-5365 (Fax)

314-565-0868 (cell)

After Hours Emergency 314-576-9146

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Thursday, September 30, 2010 9:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] PostMaster.pl

Hello,

Edit /opt/otrs/var/cron/postmaster with your desired frecuency and then restart OTRS

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

On 30 September 2010 08:23, Andrew Meyer wrote:

I am having some issues with OTRS 3.0b4 (fedora 13) - PostMaster.pl I want it grab email every minute. Do I need to put a cronjob in place? Is there somewhere in OTRS to set this up?

Andrew Meyer

ameyer@precisionpractice.com

Unix Systems Administrator

Precision Practice Management

689 Craig Rd.

Saint Louis, MO 63141

314-787-0681 (Main Line)

314-881-5265 (Direct)

314-881-5365 (Fax)

314-565-0868 (cell)

After Hours Emergency 314-576-9146

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Andrew Meyer

4:33 p.m.

Ok, I made some of the changes to the postmaster and fetchmail files in those directories, but it still isn't pulling POP3... I'm not sure what else I'm doing wrong. Please Advise. Thanks again for all your help, Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Thursday, September 30, 2010 9:43 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] PostMaster.pl Hi Andrew, Well, it's discussed here, in "setting up the cron jobs" - http://doc.otrs.org/2.4/en/html/x531.html#cronjobs - it discusses which jobs there are and what their tasks are. Actually you can also set up processing email via procmail - http://doc.otrs.org/2.4/en/html/x1590.html#email-receiving-cmd . You'll need a bit more configuration for it but it will enable you to process mail immediately. You'll need to receive the mail on your OTRS box and then you can pipe it directly into OTRS. You should configure your existing mail server to bounce mail for OTRS to the OTRS machine. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com OTRS brings true mobility to the Help Desk: The OTRS iPhone App free download http://www.otrs.com/en/products/iphone-app/ On Thu, Sep 30, 2010 at 4:33 PM, Andrew Meyer wrote:

...

Thanks, is this new in OTRS 3.0? Is it in the docs?

Andrew Meyer

ameyer@precisionpractice.com

Unix Systems Administrator

Precision Practice Management

689 Craig Rd.

Saint Louis, MO 63141

314-787-0681 (Main Line)

314-881-5265 (Direct)

314-881-5365 (Fax)

314-565-0868 (cell)

After Hours Emergency 314-576-9146

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Thursday, September 30, 2010 9:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] PostMaster.pl

Hello,

Edit /opt/otrs/var/cron/postmaster with your desired frecuency and then restart OTRS

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

On 30 September 2010 08:23, Andrew Meyer wrote:

I am having some issues with OTRS 3.0b4 (fedora 13) - PostMaster.pl I want it grab email every minute. Do I need to put a cronjob in place? Is there somewhere in OTRS to set this up?

Andrew Meyer

ameyer@precisionpractice.com

Unix Systems Administrator

Precision Practice Management

689 Craig Rd.

Saint Louis, MO 63141

314-787-0681 (Main Line)

314-881-5265 (Direct)

314-881-5365 (Fax)

314-565-0868 (cell)

After Hours Emergency 314-576-9146

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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