I've had the same problem too. A new instance accesses the data of the first instance. You have to run each instance on an separate VHost and define those two variables once for each instance: PerlOptions +ParseHeaders +Parent PerlSwitches -Mlib=/var/www/yourhost.com/htdocs/test1/var/tmp/perl_pool If you don't get it working, contact me directly. I'll publish a howto soon at the OTRS wiki how to do this. Regards, Elias P. On Monday 30 July 2007 21:29:29 Andrew Meyer wrote:

Why would I be getting this:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Jul 30 14:18:36 2007

Message: Access denied for user 'otrs'@'localhost' (using password: NO)

Traceback (30676): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2ep l::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

Andrew Meyer

Unix Systems Analyst

Precision Practice Management

1300 Hampton Ave., Ste 200

314-787-0681 x39

314-565-0868

-- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"