hi, when a ticket is closed it seems to disapear, but me and my collegues need to see all old tickets too. how can I setup this? thx alot for any hints. Chris -- Christophe Zwecker mail: doc@zwecker.de Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de "Reality is that which, when you stop believing in it, doesn't go away"
Hi Mr. Zwecker,
when a ticket is closed it seems to disapear, but me and my collegues need to see all old tickets too.
You see closed Tickets only in the OTRS search. I hope I can help you with this answer! :) Mit freundlichen Grüßen, / with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Christophe Zwecker -
Stefan Rother