Hi Frito, go to the [Administrator area], choose the [Queue] option, choose your target queue, click the [Change] button, set the [Unlock timeout] value to 1 minute only, save this change. Once a ticket will be moved to your target queue, it will be unlocked automatically by the system after 1 minute. I do not know if this can solve your problem (if I understand your question properly). I hope this might help you. Good luck. Tibor.