Hi, I have applied the patches from Tyler (http://lists.otrs.org/pipermail/dev/2004-October/000729.html) and Martin (http://lists.otrs.org/pipermail/dev/2004-October/000733.html). I'm using LDAP. I defined "o" (= organization) as "UserCustomerIDs" field and filled this field with two users. I created a ticket, sent by user1. Both user1 and user2 can login successfully in the customer panel. User1 see's the ticket under both, My and Company Tickets. User2 does not see the ticket. It's OTRS 1.3.2. Any ideas? Greetings, Olaf Bottek