Is this by purpose? Wouldn't it be a good idea being able to collect multiple modifications on one ticket in one change and give them a single comment? Like you do in a versioning system. On Nov 9, 2011, at 11:16 AM, Anselm Strauss wrote:

Hi,

is there a way in OTRS 3 to change multiple fields of one ticket at once without having to click on all the individual things like Responsible, Note, Priority, etc.? There is a bulk change in the ticket list, but it only works when selecting at least two tickets. Why can I not use this functionality for just one ticket?

Thanks, Anselm