Hi everyone, We just started using OTRS and now we are wondering if it is possible to change the queue view so that it show us an oversight of all the queues with how many queues there are in each queue. When you click on a queue then, it should show you all the tickets in the queue but it only needs to show you the ticket number, from who it came from, to who it is assigned, the subject and the status. Is there anyway that I can do this? Kind regards Filip Ruymen
The only thing that comes close to what you say is the option 'Queue View' in the personal preferences. Here you can choose a 'light' version of the view which contains fewer ticket information and thus is a little more laid out. There's a good chance though, that in one of the next releases there will be a direct choice of views in the queue. OTRS, Jamba and me are currently working on a development that goes that direction. If you cannot wait, you might wanna ad a custom template to the system. More on that you'll find in the otrs FAQ and the developers manual. Greets Daniel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Filip Ruymen Gesendet: Freitag, 21. November 2008 08:33 An: otrs@otrs.org Betreff: [otrs] Changing Queue view Hi everyone, We just started using OTRS and now we are wondering if it is possible to change the queue view so that it show us an oversight of all the queues with how many queues there are in each queue. When you click on a queue then, it should show you all the tickets in the queue but it only needs to show you the ticket number, from who it came from, to who it is assigned, the subject and the status. Is there anyway that I can do this? Kind regards Filip Ruymen _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Thanks for the info.
Unfortunately I'm nt skilled enough to develep a custom template.
I will wait then untill one of the next releases will do this.
Kind regards
Filip Ruymen
2008/11/21 Obee, Daniel
The only thing that comes close to what you say is the option 'Queue View' in the personal preferences. Here you can choose a 'light' version of the view which contains fewer ticket information and thus is a little more laid out.
There's a good chance though, that in one of the next releases there will be a direct choice of views in the queue. OTRS, Jamba and me are currently working on a development that goes that direction.
If you cannot wait, you might wanna ad a custom template to the system. More on that you'll find in the otrs FAQ and the developers manual.
Greets Daniel
Hi all. Looking at the otrs.org FAQ section (faq.otrs.org) the order of categories is not alphabetical. However I cannot find any way to sort them, so I wonder how they did so. Any ideas? I couldn't find anything about the topic elsewhere, so maybe someone here knows... Greets Daniel
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Filip Ruymen -
Obee, Daniel