Hi Lars, Try to set the "valid_id" field in customerusers to "1". Via SQL. kr Paul "Lars Monsees" @otrs.org on 17-09-2003 16:02:03 Please respond to "User questions and discussions about OTRS." Sent by: otrs-bounces@otrs.org To: "Otrs (E-Mail)" cc: Subject: [otrs] CustomerUser import Hello, I used MySQL and sql statements to directly import users (originally from an access databases). The users are listed in phone view, but when I choose one of them I get the text "invalid" printed in red next to the textbox. I have to open the customer in admin view, click on change and save them so I don´t get the error. I also filled the table "customerpreferences" with data (password encrypted of course - copied from a testuser), but it still doesn´t work. What do I have to change so that otrs thinks the user has been created by otrs? btw: An automatic import from e.g. textfiles would be a nice feature. Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?

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