Phonecall action always mentions customer

All, When placing an inbound or outbound phonecall, the from/to is always displayed in OTRS as the customer. Even when I receive or make a call from/to someone else, OTRS suggests in the phonecall action that it's the customer who is involved. Setting Ticket::Frontend::AgentTicketPhoneOutbound###SenderType to 'agent' does not make a difference. Can this be resolved? Thanks, Sander

Please file a bug at bugs.otrs.org . You can read http://bugs.otrs.org/show_bug.cgi?id=9261 and http://bugs.otrs.org/show_bug.cgi?id=9824 first to get an idea why the customer is chosen now... IMHO this is a misbehaviour of OTRS. - Renée On 08.01.2014 16:40, Sander Goudswaard wrote:
All,
When placing an inbound or outbound phonecall, the from/to is always displayed in OTRS as the customer. Even when I receive or make a call from/to someone else, OTRS suggests in the phonecall action that it's the customer who is involved.
Setting Ticket::Frontend::AgentTicketPhoneOutbound###SenderType to 'agent' does not make a difference.
Can this be resolved?
Thanks, Sander
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de

Thanks Renée, I filed a bug: http://bugs.otrs.org/show_bug.cgi?id=10143 Sander
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Renee B Verzonden: woensdag 8 januari 2014 17:04 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] Phonecall action always mentions customer
Please file a bug at bugs.otrs.org . You can read
http://bugs.otrs.org/show_bug.cgi?id=9261 and http://bugs.otrs.org/show_bug.cgi?id=9824
first to get an idea why the customer is chosen now...
IMHO this is a misbehaviour of OTRS.
- Renée

This is now fixed, please see http://bugs.otrs.org/show_bug.cgi?id=9692. Best regards, mg Am 09.01.14 09:18, schrieb Sander Goudswaard:
Thanks Renée, I filed a bug: http://bugs.otrs.org/show_bug.cgi?id=10143
Sander
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Renee B Verzonden: woensdag 8 januari 2014 17:04 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] Phonecall action always mentions customer
Please file a bug at bugs.otrs.org . You can read
http://bugs.otrs.org/show_bug.cgi?id=9261 and http://bugs.otrs.org/show_bug.cgi?id=9824
first to get an idea why the customer is chosen now...
IMHO this is a misbehaviour of OTRS.
- Renée
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen

LAS NALGAS.
2014-01-28 Martin Gruner
This is now fixed, please see http://bugs.otrs.org/show_bug.cgi?id=9692.
Best regards, mg
Am 09.01.14 09:18, schrieb Sander Goudswaard:
Thanks Renée, I filed a bug: http://bugs.otrs.org/show_bug.cgi?id=10143
Sander
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Renee B Verzonden: woensdag 8 januari 2014 17:04 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] Phonecall action always mentions customer
Please file a bug at bugs.otrs.org . You can read
http://bugs.otrs.org/show_bug.cgi?id=9261 and http://bugs.otrs.org/show_bug.cgi?id=9824
first to get an idea why the customer is chosen now...
IMHO this is a misbehaviour of OTRS.
- Renée
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Martin Gruner Senior Developer R&D
OTRS AG Europaring 4 94315 Straubing
T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/
Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel
Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Thanks Martin! On 28.01.2014 20:21, Nicolás Fernández wrote:
LAS NALGAS.
2014-01-28 Martin Gruner
This is now fixed, please see http://bugs.otrs.org/show_bug.cgi?id=9692.
Best regards, mg
Am 09.01.14 09:18, schrieb Sander Goudswaard:
Thanks Renée, I filed a bug: http://bugs.otrs.org/show_bug.cgi?id=10143
Sander
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Renee B Verzonden: woensdag 8 januari 2014 17:04 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] Phonecall action always mentions customer
Please file a bug at bugs.otrs.org . You can read
http://bugs.otrs.org/show_bug.cgi?id=9261 and http://bugs.otrs.org/show_bug.cgi?id=9824
first to get an idea why the customer is chosen now...
IMHO this is a misbehaviour of OTRS.
- Renée
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
participants (4)
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Martin Gruner
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Nicolás Fernández
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Renee B
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Sander Goudswaard