Please help with 'Error: Can't connect to database, read comment!'

Hi everyone This is my first post to this mailing list. Since day 1, I have been having problems with setting up my account with the Web Installer. Whenever I change any fields in the admin setup page, this error message Error: Can't connect to database, read comment!http://forums.otrs.org/viewtopic.php?f=53&t=4739#p19432 shows up, even though OTRS recommends to change my admin password... I am totally buffled even after reading the online documentation. The same error message is given in both 64 bit Windows 7 Ultimate and 32 bit Vista Business. Please anyone help me solve this. Regards, Dee

Hi, On 11.05.2010, at 06:06, Dai Nish wrote:
This is my first post to this mailing list. Since day 1, I have been having problems with setting up my account with the Web Installer. Whenever I change any fields in the admin setup page, this error message Error: Can't connect to database, read comment! shows up, even though OTRS recommends to change my admin password... I am totally buffled even after reading the online documentation. The same error message is given in both 64 bit Windows 7 Ultimate and 32 bit Vista Business. Please anyone help me solve this.
what is about leaving the password field empty? This should work for a standard MySQL installation as it is probably done on your machine if the MSI was used. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (2)
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Dai Nish
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Nils Leideck - ITSM