Thanks Christian, that's what I thought. I originally had everyone using the same customer ID, however this makes it so the stats about time spent per customer will not work correctly. Thanks again for your quick response. -Brad -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Tuesday, April 04, 2006 9:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FW: Not able to get Company Tickets to show up Hello, On Tue, Apr 04, 2006 at 08:33:22AM -0700, Brad Inscoe wrote:

As you can see on the following line:

['UserCustomerIDs', 'CustomerIDs', 'description', 1, 1, 'var', '', 1],

I have the UserCustomerIDs mapped to the description field in active directory where I have the value "Company, UserID" and the company tickets do no show up.

You have to enter all customer IDs of all users of the company seperated by a semicolon into the description field. But maybe it would be easier to give all users from a company the same customer ID..., that will work also.

-Brad

Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!