I only get this error when I zoom in on certain tickets. Here is more detail from the /var/log/messages ======================================== Apr 22 10:58:21 OTRS-CGI-10[2441]: [Error][Kernel::Modules::AgentZoom::Run][Line:158]: Got error 28 from table handler, SQL: 'SELECT sa.id, st.tn, sa.a_from, sa.a_to, sa.a_cc, sa.a_subject, sa.a_body, st.create_time_unix, st.tn, st.user_id, st.ticket_state_id, st.ticket_priority_id, sa.create_time, stt.name as sender_type, at.name as article_type, su.login, sl.name as lock_type, sp.name as priority, tsd.name as state, sa.content_path, sq.name as queue, st.create_time as ticket_create_time, sa.a_freekey1, sa.a_freetext1, sa.a_freekey2, sa.a_freetext2, sa.a_freekey3, sa.a_freetext3, st.freekey1, st.freekey2, st.freetext1, st.freetext2, st.customer_id, sq.group_id, st.ticket_answered, sq.escalation_time, sa.a_content_type, sa.incoming_time, st.until_time FROM article sa, ticket st, article_sender_type stt, article_type at, system_user su, ticket_lock_type sl, ticket_priority sp, ticket_state tsd, queue sq WHERE sa.ticket_id = st.id AND sq.id = st.queue_id AND stt.id = sa.article_sender_type_id AND at. ======================================== Thinking it must be mysql related now. -----Original Message----- From: Covert, Jake Sent: Tuesday, April 22, 2003 8:00 AM To: 'otrs@otrs.org' I'm getting the following error and I'm not quite sure what it means. I'm using the following Redhat8 1.0.1 Any ideas? [Tue Apr 22 08:07:44 2003] [error] [client 130.175.169.157] [Tue Apr 22 08:07:44 2003] index.pl: DBD::mysql::st fetchrow_hashref failed: fetch() without execute() at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 211., referer: http:///otrs/index.pl?Action=AgentMailbox