New subject: OTRS Daemon Frequent Error

25 Aug 2016

      This also fix http://lists.otrs.org/pipermail/otrs/2015-November/042105.html
(or http://bugs.otrs.org/show_bug.cgi?id=11683).

Thanks.

On Thu, Aug 25, 2016 at 6:56 AM, Dimitrakakis Georgios <
gdimitrakakis@pancretabank.gr> wrote:
...
Thx Carlos!
For those of you that bump into this keep in mind that If you try to run
the daemon from the command line,
then make sure that the $LANG in terminal has been set to something that
supports UTF8, e.g. “export LANG=en_US.UTF-8”
On the other hand if the daemon is invoked from the CRON there is no
problem at all.
Regards,
George
*From:* otrs [mailto:otrs-bounces@lists.otrs.org] *On Behalf Of *Carlos
Rodriguez
*Sent:* Wednesday, August 24, 2016 6:06 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] OTRS Daemon Frequent Error
Hi George,
Are you running the Daemon on a UTF-8 terminal?
((enjoy))
Carlos Rodríguez
On Aug 24, 2016, at 2:42 AM, Dimitrakakis Georgios <
gdimitrakakis@pancretabank.gr> wrote:
Apparently the problem is due to the TradeMark (TM) sign when running
either the OTRSBusinessAvailabilityCheck or the
OTRSBusinessEntitlementCheck but I haven’t found the file that I can modify
in order to avoid seeing it.
The files that I have checked and modified (removed the TradeMark (TM)
sign) so far are the following:
·         i18n/otrs/otrs.el.po
·         Kernel/Language/el.pm
·         Kernel/Config/Files/Daemon.xml
·         /Kernel/Config/Files/ZZZAAuto.pm
Furthermore I have checked the “Kernel/System/Console/BaseCommand.pm”
file around line 610 and the problem arises when performing the print
action for the $Text variable that has the ASCII string in it (that is the
“Checking availability of OTRS Business Solution\x{2122}” text).
Is there a Perl module required to perform the correct printing with
ASCII?? Should I try to decode it??
Any ideas are welcome since with this problem every 10minutes I am getting
an e-mail which I shouldn’t.
Regards,
George
*From:* otrs [mailto:otrs-bounces@lists.otrs.org
] *On Behalf Of *Dimitrakakis Georgios
*Sent:* Tuesday, August 23, 2016 12:41 PM
*To:* otrs@lists.otrs.org
*Subject:* [otrs] OTRS Daemon Frequent Error
Hi!
I am trying to set and test the free (initially) OTRS version for our
organization but when the otrs.Daemon.pl starts
I am getting the following error:
[TIMESTAMP] otrs.Daemon.pl: "\x{2122}" does not map to ascii at
/opt/otrs/Kernel/System/Console/BaseCommand.pm line 610.
At the same time an e-mail alert is triggered and getting the same info as
an e-mail from “OTRS Notifications” and
subject “OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck”.
Since the otrs.Daemon.pl does the check recursively is very annoying to
receive frequently and over and over again the same e-mail alert.
Does anyone know how to solve it?
Looking forward for your suggestions.
Best regards,
George Dimitrakakis
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__________________
Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία
είναι εμπιστευτικά. Απευθύνεται μόνο στους αναφερόμενους παραλήπτες. Αν
λάβατε αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως
με τον αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην
αποκαλύψετε σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν
στον συγγραφέα και δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας
Συνεταιριστικής Τράπεζας.
The contents of this email and any attachments are confidential. It is
intended for the named recipients only. If you have received this email in
error please notify the system administrator or the sender immediately and
do not disclose the contents to anyone. Any views or opinions presented are
of the author and not necessarily represent those of Pancretan Cooperative
Bank
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Aledr - Alexandre

Re: [otrs] OTRS Daemon Frequent Error

aledr

Dimitrakakis Georgios

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