New subject: PDF in attachment

11 Jan 2005

      That's exactly the same problem I've been having.  Same setup, too.  Win2K, Apache, OTRS 1.3.1.  It worked fine when we were on 1.1, but as soon as I upgraded our system, we started having that problem.  I switched it from storing attachments in the DB to storing them in the file system, which didn't help at all, but it does seem that the entire attachment is actually stored.  It's only when you try to access it again that it's truncated -- either downloading it or forwarding the message (and attachment) to someone else. 

--
Chris Salter
Software Engineer
ZANTAZ, Inc.

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Eric Boudrand
Sent: January 11, 2005 7:46 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PDF in attachment

Hi Chris,

We are using OTRS 1.3.1 on a Windows 2000 Server with Apache. Its seems the file is not copied enterely in the mail.

Regards.

Eric Boudrand
http://www.sistech.fr

----- Original Message -----
From: "Chris Salter" 
To: "User questions and discussions about OTRS." 
Sent: Tuesday, January 11, 2005 1:37 PM
Subject: RE: [otrs] PDF in attachment
...
I have this problem with any binary file (DLLs, ZIPs, etc).  It seems to
be OK with text files, but it's been a couple months now that I've been
trying to solve the problem.  No luck so far.
Are you using Win32 or Linux?  And which version of OTRS?
--
Chris Salter
Software Engineer
ZANTAZ, Inc.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Eric Boudrand
Sent: January 11, 2005 4:12 AM
To: otrs@otrs.org
Subject: [otrs] PDF in attachment
Hi,
I have a problem each time I attach a PDF file to a post with OTRS. The
file is not completly attached. Parts of it are missing. For example, I had
in one mail :
------------=_1105380599-1380-3
Content-Type: text/pdf; name="Vpn25xWRV54G_en.pdf"
Content-Disposition: inline; filename="Vpn25xWRV54G_en.pdf"
Content-Transfer-Encoding: base64
JVBERi0xLjIgDSXi48/TDQogDTggMCBvYmoNPDwNL0xlbmd0aCA5IDAgUg0v
RmlsdGVyIC9GbGF0ZURlY29kZSANPj4Nc3RyZWFtDQpIiY2U20rDQBCGn2Df
YS7rRcfd2WNuS1TwsoR6I4iURCq01Qrq47untKnZWAmEsN+c598s
------------=_1105380599-1380-3--
This file is normaly 344 KBytes long. I can reproduce the issue very
easily.
Regards.
Eric Boudrand
http://www.sistech.fr
Téléphone.: +33 1 4312 3936
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RE: [otrs] PDF in attachment

Chris Salter

Eric Boudrand

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