Customer Notification and Carbon Copy
Hi all, I'm trying to figure out how to implement the notification of new ticket auto answer not just to the same email address configured into AdminCustomerUser but at the entire "client group". My intention was to have them at least a CC of the notification all together. However, having the workaround to use the same "distribution list email address" for all the customer's user client, could be useful to have a CC field to fill with whatever is needed. Is that possible and I'm messing up something or there is a WA or it is to be implemented ? Thank you in advance. -- Marco Vannini
Hi all, I added multiple IDs to my customers, so in "company ticket" I can view other's tickets list, but when I try to zoom in to, He says "access denied", insufficient permissions. How I can enter in company tickets and view the detail? Le informazioni contenute in questo messaggio di posta elettronica e negli eventuali allegati sono riservati e confidenziali e ne è vietata ogni copia, comunicazione e diffusione in qualunque modo eseguite. Qualora Lei non fosse la persona a cui il presente messaggio è destinato La invitiamo ad eliminarlo, dando comunicazione al mittente tramite e-mail di ritorno. **** The information contained in this e-mail and in any enclosures is secret/confidential and the use, the copy, the communication and the diffusion done in any possible way of it is forbidden. In case you are not the person to whom the present message is intended you are kindly requested to destroy it, informing the sender by return e-mail immediately.
participants (2)
-
Marco Vannini -
Matteo Rossi