Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

Carlos Rodriguez

28 Aug 2012 28 Aug '12

12:07 p.m.

Hi Patrick, Also try to execute otrs.RebuildConfig.pl from OTRS bin directory.Shawn Beasley wrote: On Aug 28, 2012, at 10:07 , Patrick Banholzer wrote:

...

Hi, .... I get a JavaScript Error when accessing the agent login page and when clicking the login button nothing happens. ...

Did you restore the entire var/ directory AFTER the upgrade, then you have taken old scripts with you. Please only take your own files, not ones delivered by the core. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Attachments:

attachment.html (text/html — 947 bytes)

Show replies by date

Patrick Banholzer

3 Sep 3 Sep

3:33 p.m.

New subject: Cannot Log in through Agent Login Page after Upgrading to 3.1.7

Hi there, I'm sorry for answering so late but I wasn't able to test your recommends due to workload on other projects. After testing today the problem is still present. Doesn't make any differences if I run the otrs.RebuildConfig.pl, don't restore any files, restore modified files or even restore the whole directory. (Attached error msg below.) Any suggestions? Thanks Patrick $(this).prop is not a function SelectAllCheckboxes(0,[object HTMLInputElement])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... trim([object Object],(function (key, value) {var TagnameValue = $(this).prop("tagName"), ReadonlyValue = Core.Data.Get($(this), "OldReadonlyStatus"), DisabledValue = Core.Data.Get($(this), "OldDisabledStatus");if (TagnameValue === "BUTTON") {if (DisabledValue === "disabled") {$(this).attr("disabled", "disabled");}} else {if (ReadonlyValue === "readonly") {$(this).attr("readonly", "readonly");}}}))@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... SelectAllCheckboxes([object Object])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... Init()@https://172.16.3.237/otrs-web/js/js-cache/ModuleJS_2061d459e2534ff66e270c60f... (?)()@https://172.16.3.237/otrs/index.pl:247 Ready((function (selector, context) {return new jQuery.fn.init(selector, context);}))@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... ready()@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... doScrollCheck([object Event])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... Am 28.08.2012 14:07, schrieb Carlos Rodriguez:

...

Hi Patrick,

Also try to execute otrs.RebuildConfig.pl from OTRS bin directory.

Shawn Beasley wrote:

On Aug 28, 2012, at 10:07 , Patrick Banholzer wrote:

...
Hi, .... I get a JavaScript Error when accessing the agent login page and when clicking the login button nothing happens. ...

Did you restore the entire var/ directory AFTER the upgrade, then you have taken old scripts with you. Please only take your own files, not ones delivered by the core. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

3:58 p.m.

New subject: Cannot Log in through Agent Login Page after Upgrading to 3.1.7

otrs.DeleteCache.pl for a start. On Mon, Sep 3, 2012 at 11:33 AM, Patrick Banholzer < patrick.banholzer@stz-softwaretechnik.de> wrote:

...

Hi there,

I'm sorry for answering so late but I wasn't able to test your recommends due to workload on other projects.

After testing today the problem is still present. Doesn't make any differences if I run the otrs.RebuildConfig.pl, don't restore any files, restore modified files or even restore the whole directory. (Attached error msg below.)

Any suggestions?

Thanks Patrick

$(this).prop is not a function

SelectAllCheckboxes(0,[object HTMLInputElement])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... trim([object Object],(function (key, value) {var TagnameValue = $(this).prop("tagName"), ReadonlyValue = Core.Data.Get($(this), "OldReadonlyStatus"), DisabledValue = Core.Data.Get($(this), "OldDisabledStatus");if (TagnameValue === "BUTTON") {if (DisabledValue === "disabled") {$(this).attr("disabled", "disabled");}} else {if (ReadonlyValue === "readonly") {$(this).attr("readonly", "readonly");}}}))@ https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... SelectAllCheckboxes([object Object])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... Init()@ https://172.16.3.237/otrs-web/js/js-cache/ModuleJS_2061d459e2534ff66e270c60f... (?)()@https://172.16.3.237/otrs/index.pl:247 Ready((function (selector, context) {return new jQuery.fn.init(selector, context);}))@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... ready()@ https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... doScrollCheck([object Event])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc...

Am 28.08.2012 14:07, schrieb Carlos Rodriguez:

Hi Patrick,

Also try to execute otrs.RebuildConfig.pl from OTRS bin directory.

Shawn Beasley wrote:

On Aug 28, 2012, at 10:07 , Patrick Banholzer wrote:

...
Hi, .... I get a JavaScript Error when accessing the agent login page and when clicking the login button nothing happens. ...

Did you restore the entire var/ directory AFTER the upgrade, then you have taken old scripts with you. Please only take your own files, not ones delivered by the core. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Patrick Banholzer

4 Sep 4 Sep

12:35 p.m.

New subject: Cannot Log in through Agent Login Page after Upgrading to 3.1.7

otrs.DeleteCache.pl doesn't help. Am 03.09.2012 17:58, schrieb Gerald Young:

...

otrs.DeleteCache.pl http://otrs.DeleteCache.pl for a start.

On Mon, Sep 3, 2012 at 11:33 AM, Patrick Banholzer mailto:patrick.banholzer@stz-softwaretechnik.de> wrote:

Hi there,

I'm sorry for answering so late but I wasn't able to test your recommends due to workload on other projects.

After testing today the problem is still present. Doesn't make any differences if I run the otrs.RebuildConfig.pl http://otrs.RebuildConfig.pl, don't restore any files, restore modified files or even restore the whole directory. (Attached error msg below.)

Any suggestions?

Thanks Patrick

$(this).prop is not a function

SelectAllCheckboxes(0,[object HTMLInputElement])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... mailto:HTMLInputElement]%29@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:1889 trim([object Object],(function (key, value) {var TagnameValue = $(this).prop("tagName"), ReadonlyValue = Core.Data.Get($(this), "OldReadonlyStatus"), DisabledValue = Core.Data.Get($(this), "OldDisabledStatus");if (TagnameValue === "BUTTON") {if (DisabledValue === "disabled") {$(this).attr("disabled", "disabled");}} else {if (ReadonlyValue === "readonly") {$(this).attr("readonly", "readonly");}}}))@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... SelectAllCheckboxes([object Object])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... mailto:Object]%29@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:1889 Init()@https://172.16.3.237/otrs-web/js/js-cache/ModuleJS_2061d459e2534ff66e270c60f... (?)()@https://172.16.3.237/otrs/index.pl:247 Ready((function (selector, context) {return new jQuery.fn.init(selector, context);}))@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... mailto:context%29;%7D%29%29@https://172.16.3.237/otrs-web/js/js-cache/Common... ready()@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... doScrollCheck([object Event])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... mailto:Event]%29@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:80

Am 28.08.2012 14:07, schrieb Carlos Rodriguez:

...
Hi Patrick,

Also try to execute otrs.RebuildConfig.pl http://otrs.RebuildConfig.pl from OTRS bin directory.

Shawn Beasley mailto:shawn.beasley@otrs.com wrote:

On Aug 28, 2012, at 10:07 , Patrick Banholzer mailto:patrick.banholzer@stz-softwaretechnik.de wrote:

> Hi, > .... > I get a JavaScript Error when accessing the agent login page and when clicking the login button nothing happens. ...

Did you restore the entire var/ directory AFTER the upgrade, then you have taken old scripts with you. Please only take your own files, not ones delivered by the core. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage:http://otrs.org/ Archive:http://lists.otrs.org/pipermail/otrs To unsubscribe:http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

1:54 p.m.

New subject: Cannot Log in through Agent Login Page after Upgrading to 3.1.7

It's a js issue. var/httpd/htdocs/js should only hold the current javascript elements, js/js-cache you probably should be able to safely delete/empty/ mkdir backup mv *.js backup. On Tue, Sep 4, 2012 at 8:35 AM, Patrick Banholzer < patrick.banholzer@stz-softwaretechnik.de> wrote:

...

otrs.DeleteCache.pl doesn't help.

Am 03.09.2012 17:58, schrieb Gerald Young:

otrs.DeleteCache.pl for a start.

On Mon, Sep 3, 2012 at 11:33 AM, Patrick Banholzer < patrick.banholzer@stz-softwaretechnik.de> wrote:

...
Hi there,

I'm sorry for answering so late but I wasn't able to test your recommends due to workload on other projects.

After testing today the problem is still present. Doesn't make any differences if I run the otrs.RebuildConfig.pl, don't restore any files, restore modified files or even restore the whole directory. (Attached error msg below.)

Any suggestions?

Thanks Patrick

$(this).prop is not a function

SelectAllCheckboxes(0,[object HTMLInputElement])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... trim([object Object],(function (key, value) {var TagnameValue = $(this).prop("tagName"), ReadonlyValue = Core.Data.Get($(this), "OldReadonlyStatus"), DisabledValue = Core.Data.Get($(this), "OldDisabledStatus");if (TagnameValue === "BUTTON") {if (DisabledValue === "disabled") {$(this).attr("disabled", "disabled");}} else {if (ReadonlyValue === "readonly") {$(this).attr("readonly", "readonly");}}}))@ https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... SelectAllCheckboxes([object Object])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... Init()@ https://172.16.3.237/otrs-web/js/js-cache/ModuleJS_2061d459e2534ff66e270c60f... (?)()@https://172.16.3.237/otrs/index.pl:247 Ready((function (selector, context) {return new jQuery.fn.init(selector, context);}))@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... ready()@ https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc... doScrollCheck([object Event])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc...

Am 28.08.2012 14:07, schrieb Carlos Rodriguez:

Hi Patrick,

Also try to execute otrs.RebuildConfig.pl from OTRS bin directory.

Shawn Beasley wrote:

On Aug 28, 2012, at 10:07 , Patrick Banholzer wrote:

...
Hi, .... I get a JavaScript Error when accessing the agent login page and when clicking the login button nothing happens. ...

Did you restore the entire var/ directory AFTER the upgrade, then you have taken old scripts with you. Please only take your own files, not ones delivered by the core. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

4700

Age (days ago)

4707

Last active (days ago)

List overview

Download

4 comments

3 participants

participants (3)

Carlos Rodriguez
Gerald Young
Patrick Banholzer