Hi, I have sent you the mail from the spooler in the attachment. It would be great, if you know a solution. Probably it is a mime detection problem? Thank you! Alex ------------ Antserver GbR http://www.antserver.de Service: 01805 - 55488288 Fax: 08031 - 409325 -----Ursprüngliche Nachricht----- Von: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] Im Auftrag von Martin Edenhofer Gesendet: Mittwoch, 23. Juli 2003 13:47 An: otrs@otrs.org Betreff: Re: [otrs] PostMasterPOP3.pl Bug for SuSE Linux 8.2 ? Who can help out please? Hi Alex, On Wed, Jul 23, 2003 at 02:06:48AM +0200, A.Loithaler wrote:

we have setup the recent OTRS rpms on a dedicated SuSE8.2 system. It works fine so far, but there is one bug(?) which I couldn't work around so far. Though all access data to POP3 boxes are correct following happens when PostMasterPOP3.pl runs: [...]

Message: Can't process email with MessageID <<004301c35090$80a278f0$c700a8c0@laptop>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/!

Traceback (13520): Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 237 Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 206 Module: main::FetchMail (v1.9.2.1) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.1) Line: 106

The perl script enters the boxes and finds some messages without Ticket-id (as they are new and no follow-up messages) and seems not be able to insert into the mysql tables. The mail disappears to nowhere...

Who can help me out here? I did rtfm a lot of time but found no hint :-(

I can help. I do need the email with message id <004301c35090$80a278f0$c700a8c0@laptop> from your POP3 account. Create an bug report on htt://bugs.otrs.org/ add the email or bounce it to me.

Alex ------------ Antserver GbR http://www.antserver.de

-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs