On Wednesday, March 17, 2004 4:31 AM Jason White wrote:

I have OTRS up and have noticed when I choose Compose Answer it places the text at the bottom of the message. Is there a way to force it to apply the reply at the top of the entry.

Set this in your Config.pm: # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"Signature"} '; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388