Hi Jim, On Mon, May 26, 2003 at 12:34:17PM +0100, Jim Wight wrote:

A customer asks why they need to be shown auto responses when viewing their tickets via customer.pl. As far as they are concerned, these articles doesn't contain any useful information.

I think it's useful. So the customer can see all the communication. However, maybe a config option would be the way.

Jim

-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --