Dear Folrian, KIX4OTRS has been re-install. Auto reply is working for Customer (New ticket notification, closed ticket notification, etc.). But not for agent. Any agent can’t receive a notification Best Regards / Cordialement ----- Placide NJAMI | HEAD OF IT DEPARTMENT GOLDEN EXOTICS LTD – GHANA P.O. Box K.I.A. 16105 - ACCRA Email: p.njami@gelgh.com -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de otrs-request@otrs.org Envoyé : jeudi 4 février 2016 21:57 À : otrs@otrs.org Objet : otrs Digest, Vol 89, Issue 4 Send otrs mailing list submissions to mailto:otrs@otrs.org otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to mailto:otrs-request@otrs.org otrs-request@otrs.org You can reach the person managing the list at mailto:otrs-owner@otrs.org otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Error on OTRS 5.0.6 (Florian Edlhuber) 2. error AH01797 Upgraded from 4.13 to 5.06 (Gadow, Shawn) ---------------------------------------------------------------------- Message: 1 Date: Thu, 4 Feb 2016 22:44:04 +0100 From: Florian Edlhuber < mailto:florian.edlhuber@gmx.de florian.edlhuber@gmx.de> Subject: Re: [otrs] Error on OTRS 5.0.6 To: mailto:otrs@otrs.org otrs@otrs.org Message-ID: < mailto:1454622244.498958.977242417.1196.2@otrs.edlhuber.net 1454622244.498958.977242417.1196.2@otrs.edlhuber.net> Content-Type: text/plain; charset="utf-8" Hi, 04/02/2016 21:20 - Placide Lysias NJAMI wrote:

Thu Feb 4 20:07:30 2016 error OTRS-CGI-43 Linktype 'Customer' does

not exist!

Thu Feb 4 20:07:30 2016 error OTRS-CGI-43 Linktype 'Agent' does

not exist!

Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Module Kernel/System

/LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel

/cpan-lib /opt/otrs/

This type of linking is provided by KIX4OTRS AFAIR. This is NOT an OTRS issue. Re-install the package. or De-Install. Find your ID of link type in Database DELETE FROM `database`.`link_relation` WHERE `link_relation`.`source_object_id` = x;

Can't send message: 550Start mail input; end with <CRLF>.<CRLF>

This is/was a issue with misconfigured Mailserver AFAIR. Something with Buffer Size or so. You may google it - or update (correct) your MX. -- Florian PS: Salutations+Signatures + a readable font helps to get (more) answers :)