What is the purpose of the "Review Required" flag on the 'Close ticket' screen? Thanks, -Ken Ken Anderson Manager, Managed Services OA Solutions Victoria*Vancouver*Edmonton tel. (250) 385-4333 x219 fax. (250) 483-3380 ken.anderson@oasolutions.camailto:ken.anderson@oasolutions.ca www.oasolutions.cahttp://www.oasolutions.ca/ Please note that effective October 1, 2009 OA Solutions' Victoria Office has moved. Our new address is: 200 - 702 Fort Street Victoria, BC V8W 1H2