What I do is put all tickets I want to close into a queue (I call it zDiscard). I then have a nightly Generic Agent job that will delete all tickets that are in that queue. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: Alex [mailto:alexander.k@spymac.com] Sent: Monday, March 07, 2005 11:11 AM To: otrs@otrs.org Subject: [otrs] remove closed tickets Hello otrs, How do I can phisically remove tickets that are closed by generic agent, e.g. spam tickets? -- Best regards, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/