Hello All, I am attempting to get a windows OTRS 2.2.5 installation working for evaluation. I can receive emails I get this error when trying to reply. Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Mar 19 11:01:09 2008 Message: Can't send to: user@emai...! Enable debug for more info! Traceback (3280): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 98 Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498 Module: Kernel::System::Ticket::Article::ArticleSend (v1.147) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30.2.2) Line: 364 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 How can I find what is going wrong here? best regards _________________________________________________________________ Partagez vos souvenirs sur le Web avec les personnes de votre choix. http://www.microsoft.com/northafrica/windows/windowslive/products/photos-sha...

Hi DAVID, [Mon Aug 24 14:42:35 2009][Error][Kernel::System::Email::SMTP::Send][94] Can't connect to DEEXVS03.wincor-nixdorf.com : Invalid argument! i'm using SMTP server , and in sysconfig -> Sendmail i have : SendmailModule: SMTP SendmailModule::Host: DEEXVS03.wincor-nixdorf.com SendmailModule::Port: 25 SendmailModule::AuthUser: softwaresupport.ma SendmailModule::AuthPassword: SOMEPASS i really don't know what should i do . plz help best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Mon, 24 Aug 2009 15:43:24 +0100 From: david.holder@gmail.com To: otrs@otrs.org Subject: Re: [otrs] sending emails problem Hi Rajja, What is coming up in your log file? what kind of mail server are you using? Regards. David On Mon, Aug 24, 2009 at 3:25 PM, rajaa Jlil wrote: Hello All, I am attempting to get a windows OTRS 2.2.5 installation working for evaluation. I can receive emails I get this error when trying to reply. Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Mar 19 11:01:09 2008 Message: Can't send to: user@emai...! Enable debug for more info! Traceback (3280): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 98 Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498 Module: Kernel::System::Ticket::Article::ArticleSend (v1.147) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30.2.2) Line: 364 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 How can I find what is going wrong here? best regards Partagez vos souvenirs sur le Web avec les personnes de votre choix les personnes de votre choix. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ Avec Windows Live, vous organisez, retouchez et partagez vos photos. http://www.microsoft.com/northafrica/windows/windowslive/products/photo-gall...

the "DEEXVS03.wincor-nixdorf.com" is our server , OK i'll try to pre-fix the username with my domain, such as wincor-nixdorf.com\softwaresupport.ma is that what do u mean ?? thx Date: Mon, 24 Aug 2009 16:46:44 +0100 From: david.holder@gmail.com To: otrs@otrs.org Subject: Re: [otrs] sending emails problem Hi Rajaa Is DEEXVS03.wincor-nixdorf.com pingable from the machine hosting OTRS? Also with your username you can try pre-fixing the username with your domain, such as domainname\domainaccount. Regards, David On Mon, Aug 24, 2009 at 3:52 PM, rajaa Jlil wrote: Hi DAVID, [Mon Aug 24 14:42:35 2009][Error][Kernel::System::Email::SMTP::Send][94] Can't connect to DEEXVS03.wincor-nixdorf.com : Invalid argument! i'm using SMTP server , and in sysconfig -> Sendmail i have : SendmailModule: SMTP SendmailModule::Host: DEEXVS03.wincor-nixdorf.com SendmailModule::Port: 25 SendmailModule::AuthUser: softwaresupport.ma SendmailModule::AuthPassword: SOMEPASS i really don't know what should i do . plz help best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Mon, 24 Aug 2009 15:43:24 +0100 From: david.holder@gmail.com To: otrs@otrs.org Subject: Re: [otrs] sending emails problem Hi Rajja, What is coming up in your log file? what kind of mail server are you using? Regards. David On Mon, Aug 24, 2009 at 3:25 PM, rajaa Jlil wrote: Hello All, I am attempting to get a windows OTRS 2.2.5 installation working for evaluation. I can receive emails I get this error when trying to reply. Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Mar 19 11:01:09 2008 Message: Can't send to: user@emai...! Enable debug for more info! Traceback (3280): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 98 Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498 Module: Kernel::System::Ticket::Article::ArticleSend (v1.147) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30.2.2) Line: 364 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 How can I find what is going wrong here? best regards Partagez vos souvenirs sur le Web avec les personnes de votre choix les personnes de votre choix. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Avec Windows Live, vous organisez, retouchez et partagez vos photos. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ Avec Windows Live, vous organisez, retouchez et partagez vos photos. http://www.microsoft.com/northafrica/windows/windowslive/products/photo-gall...

Shouldn't be enough to put /usr/local/bin before /usr/bin in system path (I was think at something like in /etc/profile or in ~/.bashrc o ~/.profile, ...) MV 2009/8/24 Bernd Plagge

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello Jose,

thanks for your mail.

I did install a new Perl version from www.sunfreeware.com. This version is now in /usr/local/bin.

I want otrs to use /usr/local/bin/perl - not in /usr/bin/perl. The path to perl must be defined somewhere in the otrs configuration file.

I would like to know where I have to adjust the path.

I checked www.sunfreeware.com but can't see and package for apache mod_perl. If there is one what would the name be?

Thanks again, Bernard

On Mon, 24 Aug 2009 16:12:28 +0200 Jose Luis Rodriguez Garcia wrote:

...

It is in /usr/bin/perl

I have compiled/installed mod_perl2, because it isn't in the installation of Solaris.

I had to compile more software for use otrs with Solaris

If you have experience with Solaris, it can be dificult for you configure/compile all the software.

I cant be more easy to you install new perl/apache/mod_perl/my_sql_driver with the pacakages from www.sunfreware.com

On 08/24/09 13:08, Bernd Plagge wrote:

...

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello list,

I've got the job to install the OTRS system on a Solaris 10 machine.

The original Perl version is 5.8.4 (which is too old for otrs). I installed Perl 5.8.8, Apache 2.2.9 and expat Sunfreeware packages. The original packages are in /usr/bin. Perl 5.8.8 is in /usr/local/bin. Apache 2.2.9 is in /usr/local/apache2

But OTRS doesn't find the new version. I think that I need to tweak Config.pm or another configuration file. Does anybody know where I have to specify the new path (/usr/local/bin)?

Also, the original Apache server come with mod_perl2 while the new package doesn't contain mod_perl or mod_perl2. Are there package for Apache mod_perl (yes, I'm new to Solaris).

Any help is appreciated!

Regards, Bernard

- -- Bernd Plagge - プラゲ ベェアント First Choice Internet Ltd., Tokyo - ファースト・チョイス・インターネット(有) mail: bplagge@choicenet.ne.jp - url: http://www.choicenet.ne.jp

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux)

iEYEARECAAYFAkqSdKsACgkQpYU8M8PbPV48+QCgs/y0X85CxvrdqaGv9jSnp+jA YDMAniNMJbFYUmzYE2Hx8n6qsshZibt8 =Qqlw -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

- -- Bernd Plagge - プラゲ ベェアント First Choice Internet Ltd., Tokyo - ファースト・チョイス・インターネット(有) mail: bplagge@choicenet.ne.jp - url: http://www.choicenet.ne.jp Tel/Fax: 03 - 6379 2516 ************************************************************** *** Campaign Domain Registration for 1,500 JPY *** Domain Registration http://choicenet.ne.jp/en/campaign.html ドメイン登録 http://choicenet.ne.jp/jp/campaign.html ************************************************************** FREE Web Assessment: http://choicenet.ne.jp/en/website_assessment.html Web Design: http://choicenet.ne.jp/en/webdesign.html Web Hosting: http://choicenet.ne.jp/en/hosting.html Net Support: http://choicenet.ne.jp/en/netsupport.html ******************* 無料ウエブサイト評価 http://choicenet.ne.jp/jp/website_assessment.html ウエブデザイン: http://choicenet.ne.jp/jp/webdesign.html ウエブホスティング: http://choicenet.ne.jp/jp/hosting.html ネットワークサポート: http://choicenet.ne.jp/jp/netsupport.html

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux)

iEYEARECAAYFAkqSsh8ACgkQpYU8M8PbPV6clQCePfkztRc4bLTcIFmDoOzzCDVu 56MAnR79BR3nmqUDAy8eI3xMlmydFzye =6qmK -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Thanks Phil, I hope that there is a more elegant way but it's good to know that it works this way. Regards, Bernd On Mon, 24 Aug 2009 17:28:43 +0100 "Stanford P." wrote:

We are having similar issues on systems (not Solaris) where the correct version of PERL is not in the place specified within each OTRS .pl script. It does not seem to be an issue in getting the main web interface working, only where you run a script explicitly ___ eg the cron jobs, or otrs.checkModules (there may be other cases too). We are encountering this issue for example on Red Hat with XAMPP installed, where that version of PERL doesn___t live in /usr/bin/perl. It looks as if the value hard-coded in each script takes precedence over the directory order in the PATH variable.

The only solution we have considered so far is manually editing the first line of each .pl file to specify the correct path. Maybe another solution would be to allow this value to be specified and used to customise each install. Interested to hear any other workarounds! Phil

- -- Bernd Plagge - _____$B)c(B__ _____$B'c(B_$B"c(B_$B3c(B__ First Choice Internet Ltd., Tokyo - _____$B!c(B_$B

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Marco, I read that some people are doing this. While I don't particularly like this idea it may in fact be the easiest way - unless appending '/usr/local/bin' to the environmet path works because it finds the new perl version before the old one. I'll let you know how it went. Regards, Bernd On Tue, 25 Aug 2009 10:24:13 +0200 Marco Vannini wrote:

Yes, right I didn't remember shabang ... what about renaming /usr/bin/perl in /usr/bin/perl584 and soft linking /usr/local/bin/perl in /usr/bin/perl ? MV

2009/8/25 Bernd Plagge

...

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Thanks Phil,

I hope that there is a more elegant way but it's good to know that it works this way.

Regards, Bernd

On Mon, 24 Aug 2009 17:28:43 +0100 "Stanford P." wrote:

...

We are having similar issues on systems (not Solaris) where the correct version of PERL is not in the place specified within each OTRS .pl script. It does not seem to be an issue in getting the main web interface working, only where you run a script explicitly ___ eg the cron jobs, or otrs.checkModules (there may be other cases too). We are encountering this issue for example on Red Hat with XAMPP installed, where that version of PERL doesn___t live in /usr/bin/perl. It looks as if the value hard-coded in each script takes precedence over the directory order in the PATH variable.

The only solution we have considered so far is manually editing the first line of each .pl file to specify the correct path. Maybe another solution would be to allow this value to be specified and used to customise each install. Interested to hear any other workarounds! Phil

- --

- -- Bernd Plagge - プラゲ ベェアント First Choice Internet Ltd., Tokyo - ファースト・チョイス・インターネット(有) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) iEYEARECAAYFAkqT7NQACgkQpYU8M8PbPV4jRQCeI8CIptrnTnVwNrm9d9Ex8hhS aMwAnAmEy0OdGrxDfTenMBssNckxDoBJ =PuPk -----END PGP SIGNATURE-----

We are running OTRS on Solaris 10. We simply put in a soft links for perl so that the various perl scripts would find it. For example we have a soft link of /usr/local/perl to /usr/bin/perl 'ln -s /usr/bin/perl /usr/local/bin/perl' The directory /usr/bin/perl is itself a soft link to /usr/perl5/5.8.4/bin/perl 'ln -s /usr/perl5/5.8.4/bin/perl /usr/bin/perl' (If this link doesn't already exist). Once the links were established we had no issues running OTRS' PERL scripts. I hope this helps. David Buice Infrastructure Specialist/SDC-INT 2032653 ITIL Foundation Certified EDS, an HP Company PSIC Operations 7000 Chicago Rd. Warren, MI 48092-1663 Mailstop 430-202-380 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jose Luis Rodriguez Garcia Sent: Tuesday, August 25, 2009 4:30 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Solaris 10 installation - Perl (/usr/local/bin) not found It is the only way. You have to hand-edit the first line and correct the route of perl. Al the shells (sh/ksh/bash/csh), search for the first line to check if it begins with the magic word: #! If it begins with #!string then execute: string file. It is the way of working of scripts in unix. Best regards On 08/24/09 18:28, Stanford P. wrote:

We are having similar issues on systems (not Solaris) where the correct version of PERL is not in the place specified within each OTRS .pl script. It does not seem to be an issue in getting the main web interface working, only where you run a script explicitly – eg the cron jobs, or otrs.checkModules (there may be other cases too). We are encountering this issue for example on Red Hat with XAMPP installed, where that version of PERL doesn’t live in /usr/bin/perl. It looks as if the value hard-coded in each script takes precedence over the directory order in the PATH variable.

The only solution we have considered so far is manually editing the first line of each .pl file to specify the correct path. Maybe another solution would be to allow this value to be specified and used to customise each install. Interested to hear any other workarounds! Phil

On 24/08/2009 16:42, "Marco Vannini" wrote:

Shouldn't be enough to put /usr/local/bin before /usr/bin in system path (I was think at something like in /etc/profile or in ~/.bashrc o ~/.profile, ...)

MV

2009/8/24 Bernd Plagge -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello Jose,

thanks for your mail.

I did install a new Perl version from www.sunfreeware.com http://www.sunfreeware.com . This version is now in /usr/local/bin.

I want otrs to use /usr/local/bin/perl - not in /usr/bin/perl. The path to perl must be defined somewhere in the otrs configuration file.

I would like to know where I have to adjust the path.

I checked www.sunfreeware.com http://www.sunfreeware.com but can't see and package for apache mod_perl. If there is one what would the name be?

Thanks again, Bernard

On Mon, 24 Aug 2009 16:12:28 +0200 Jose Luis Rodriguez Garcia wrote:

...

It is in /usr/bin/perl

I have compiled/installed mod_perl2, because it isn't in the installation of Solaris.

I had to compile more software for use otrs with Solaris

If you have experience with Solaris, it can be dificult for you configure/compile all the software.

I cant be more easy to you install new perl/apache/mod_perl/my_sql_driver with the pacakages from www.sunfreware.com http://www.sunfreware.com

On 08/24/09 13:08, Bernd Plagge wrote:

...

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello list,

I've got the job to install the OTRS system on a Solaris 10 machine.

The original Perl version is 5.8.4 (which is too old for otrs). I installed Perl 5.8.8, Apache 2.2.9 and expat Sunfreeware packages. The original packages are in /usr/bin. Perl 5.8.8 is in /usr/local/bin. Apache 2.2.9 is in /usr/local/apache2

But OTRS doesn't find the new version. I think that I need to tweak Config.pm or another configuration file. Does anybody know where I have to specify the new path (/usr/local/bin)?

Also, the original Apache server come with mod_perl2 while the new package doesn't contain mod_perl or mod_perl2. Are there package for Apache mod_perl (yes, I'm new to Solaris).

Any help is appreciated!

Regards, Bernard

- -- Bernd Plagge - プラゲ ベェアント First Choice Internet Ltd., Tokyo - ファースト・チョイス・インターネット(有) mail: bplagge@choicenet.ne.jp - url: http://www.choicenet.ne.jp

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux)

iEYEARECAAYFAkqSdKsACgkQpYU8M8PbPV48+QCgs/y0X85CxvrdqaGv9jSnp+jA YDMAniNMJbFYUmzYE2Hx8n6qsshZibt8 =Qqlw -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

- -- Bernd Plagge - プラゲ ベェアント First Choice Internet Ltd., Tokyo - ファースト・チョイス・インターネット(有) mail: bplagge@choicenet.ne.jp - url: http://www.choicenet.ne.jp Tel/Fax: 03 - 6379 2516 ************************************************************** *** Campaign Domain Registration for 1,500 JPY *** Domain Registration http://choicenet.ne.jp/en/campaign.html ドメイン登録 http://choicenet.ne.jp/jp/campaign.html ************************************************************** FREE Web Assessment: http://choicenet.ne.jp/en/website_assessment.html Web Design: http://choicenet.ne.jp/en/webdesign.html Web Hosting: http://choicenet.ne.jp/en/hosting.html Net Support: http://choicenet.ne.jp/en/netsupport.html ******************* 無料ウエブサイト評価 http://choicenet.ne.jp/jp/website_assessment.html ウエブデザイン: http://choicenet.ne.jp/jp/webdesign.html ウエブホスティング: http://choicenet.ne.jp/jp/hosting.html ネットワークサポート: http://choicenet.ne.jp/jp/netsupport.html

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux)

iEYEARECAAYFAkqSsh8ACgkQpYU8M8PbPV6clQCePfkztRc4bLTcIFmDoOzzCDVu 56MAnR79BR3nmqUDAy8eI3xMlmydFzye =6qmK -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Jose Luis Rodriguez Garcia Gerente Unix y Bases de Datos Servicios Gestionados de Alojamiento y Explotacion C/Miguel Yuste, 45. Madrid 28037 Tel. Fijo: (+34) 913534975 E-mail: jose.l.rodriguez@tecnocom.es www.tecnocom.es --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Jose, thanks very much for all your hints! I'll discuss with the client which route to take for mod_perl (as he has to pay in the end). I do know shebangs but I was looking for a dedicated setting in a configuration file. Obviously editing all programs also means that I has to be re-applied after every upgrade. Best regards, Bernd On Tue, 25 Aug 2009 10:29:48 +0200 Jose Luis Rodriguez Garcia wrote:

It is the only way. You have to hand-edit the first line and correct the route of perl.

Al the shells (sh/ksh/bash/csh), search for the first line to check if it begins with the magic word: #!

If it begins with #!string then execute: string file. It is the way of working of scripts in unix.

Best regards

On 08/24/09 18:28, Stanford P. wrote:

...

We are having similar issues on systems (not Solaris) where the correct version of PERL is not in the place specified within each OTRS .pl script. It does not seem to be an issue in getting the main web interface working, only where you run a script explicitly ___ eg the cron jobs, or otrs.checkModules (there may be other cases too). We are encountering this issue for example on Red Hat with XAMPP installed, where that version of PERL doesn___t live in /usr/bin/perl. It looks as if the value hard-coded in each script takes precedence over the directory order in the PATH variable.

The only solution we have considered so far is manually editing the first line of each .pl file to specify the correct path. Maybe another solution would be to allow this value to be specified and used to customise each install. Interested to hear any other workarounds! Phil

On 24/08/2009 16:42, "Marco Vannini" wrote:

Shouldn't be enough to put /usr/local/bin before /usr/bin in system path (I was think at something like in /etc/profile or in ~/.bashrc o ~/.profile, ...)

MV

2009/8/24 Bernd Plagge -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello Jose,

thanks for your mail.

I did install a new Perl version from www.sunfreeware.com http://www.sunfreeware.com . This version is now in /usr/local/bin.

I want otrs to use /usr/local/bin/perl - not in /usr/bin/perl. The path to perl must be defined somewhere in the otrs configuration file.

I would like to know where I have to adjust the path.

I checked www.sunfreeware.com http://www.sunfreeware.com but can't see and package for apache mod_perl. If there is one what would the name be?

Thanks again, Bernard

On Mon, 24 Aug 2009 16:12:28 +0200 Jose Luis Rodriguez Garcia wrote:

...

It is in /usr/bin/perl

I have compiled/installed mod_perl2, because it isn't in the installation of Solaris.

I had to compile more software for use otrs with Solaris

If you have experience with Solaris, it can be dificult for you configure/compile all the software.

I cant be more easy to you install new perl/apache/mod_perl/my_sql_driver with the pacakages from www.sunfreware.com http://www.sunfreware.com

On 08/24/09 13:08, Bernd Plagge wrote:

...

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello list,

I've got the job to install the OTRS system on a Solaris 10 machine.

The original Perl version is 5.8.4 (which is too old for otrs). I installed Perl 5.8.8, Apache 2.2.9 and expat Sunfreeware packages. The original packages are in /usr/bin. Perl 5.8.8 is in /usr/local/bin. Apache 2.2.9 is in /usr/local/apache2

But OTRS doesn't find the new version. I think that I need to tweak Config.pm or another configuration file. Does anybody know where I have to specify the new path (/usr/local/bin)?

Also, the original Apache server come with mod_perl2 while the new package doesn't contain mod_perl or mod_perl2. Are there package for Apache mod_perl (yes, I'm new to Solaris).

Any help is appreciated!

Regards, Bernard

- -- Bernd Plagge - _____$B)c(B__ _____$B'c(B_$B"c(B_$B3c(B__ First Choice Internet Ltd., Tokyo - _____$B!c(B_$Bhttp://www.choicenet.ne.jp

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux)

iEYEARECAAYFAkqSdKsACgkQpYU8M8PbPV48+QCgs/y0X85CxvrdqaGv9jSnp+jA YDMAniNMJbFYUmzYE2Hx8n6qsshZibt8 =Qqlw -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

- -- Bernd Plagge - _____$B)c(B__ _____$B'c(B_$B"c(B_$B3c(B__ First Choice Internet Ltd., Tokyo - _____$B!c(B_$Bhttp://www.choicenet.ne.jp Tel/Fax: 03 - 6379 2516 ************************************************************** *** Campaign Domain Registration for 1,500 JPY *** Domain Registration http://choicenet.ne.jp/en/campaign.html _____$B!c(B_$B$c(B_$B3g(B_$B;i(B__ http://choicenet.ne.jp/jp/campaign.html ************************************************************** FREE Web Assessment: http://choicenet.ne.jp/en/website_assessment.html Web Design: http://choicenet.ne.jp/en/webdesign.html Web Hosting: http://choicenet.ne.jp/en/hosting.html Net Support: http://choicenet.ne.jp/en/netsupport.html ******************* __$B!f(B____$B&c(B_$B(c(B____$B5c(B_$B$c(B__$Bh)(B_$Bd>(B_ http://choicenet.ne.jp/jp/website_assessment.html __$B&c(B_$B(c(B_______$B6c(B_$B$c(B__: http://choicenet.ne.jp/jp/webdesign.html __$B&c(B_$B(c(B_______$B9c(B____$B#c(B_$B3c(B__: http://choicenet.ne.jp/jp/hosting.html ___________$B/c(B_$Bhttp://choicenet.ne.jp/jp/netsupport.html

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux)

iEYEARECAAYFAkqSsh8ACgkQpYU8M8PbPV6clQCePfkztRc4bLTcIFmDoOzzCDVu 56MAnR79BR3nmqUDAy8eI3xMlmydFzye =6qmK -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Jose Luis Rodriguez Garcia Gerente Unix y Bases de Datos Servicios Gestionados de Alojamiento y Explotacion C/Miguel Yuste, 45. Madrid 28037 Tel. Fijo: (+34) 913534975

E-mail: jose.l.rodriguez@tecnocom.es www.tecnocom.es

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

- -- Bernd Plagge - _____$B)c(B__ _____$B'c(B_$B"c(B_$B3c(B__ First Choice Internet Ltd., Tokyo - _____$B!c(B_$B

A more complete list of the software of webstack is: obtained from:http://c0t0d0s0.org/archives/5811-Sun-Glassfish-Web-Stack-1.5.html * Apache HTTP Server 2.2.11 * GlassFish v2.1 * lighttpd 1.4.21 * memcached 1.2.5 * mod_jk 1.2.27 * mod_perl 2.0.2 * MySQL 5.0.67 and 5.1 * PHP 5.2.9 * Python 2.6 * Ruby 1.8.7 * Squid 2.7.STABLE5 * Tomcat 6.0.18 On 08/25/09 10:40, Jose Luis Rodriguez Garcia wrote:

I compiled mod_perl (I used the perl of Solaris)

I thought that it was ask package on sunfreeware.org but I have been mistaken.

I see several options:

1- Use the webstack package from sun http://www.sun.com/software/webstack/index.xml It provides a lot of software (most of this software isn't need)

The list of software that provides is:

Web Stack Enterprise Manager (screenshots below) Fully relocatable Update Center ips(5) image distribution Apache HTTP Server 2.2.11 lighttpd 1.4.21 memcached 1.2.5 MySQL 5.0.67 and 5.1 PHP 5.2.9 Python 2.6 Ruby 1.8.7 Squid 2.7.STABLE5 Tomcat 6.0.18 GlassFish v2.1 Sun Continuous Integration Server 1.312

Sun says that these packages are optimized for speed, with small changes, and special options for the compiler. I haven't tested it.

2- Install using the perl and Apache of Solaris You have to install the Sun compiler (it is free), because the Apache and perl of Solaris is compiled with the Sun compiler. If you compile mod_perl with gcc it will be very dificult and prune to problems.

3- Install using sunfreeware. You have to install apache, perl, perhaps a the gcc used for compile perl and apache, and compile mod_perl

Using aproach 2 and 3, I think that you will need to compile mysql driver for perl.

Option 1 may be the more easy way (I have never used it). I haven't problem compiling installing software, it was the way of install software 20 years ago, where packages were uncommon.

On 08/24/09 17:30, Bernd Plagge wrote:

...

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello Jose,

thanks for your mail.

I did install a new Perl version from www.sunfreeware.com. This version is now in /usr/local/bin.

I want otrs to use /usr/local/bin/perl - not in /usr/bin/perl. The path to perl must be defined somewhere in the otrs configuration file.

I would like to know where I have to adjust the path.

I checked www.sunfreeware.com but can't see and package for apache mod_perl. If there is one what would the name be?

Thanks again, Bernard

On Mon, 24 Aug 2009 16:12:28 +0200 Jose Luis Rodriguez Garcia wrote:

...

It is in /usr/bin/perl

I have compiled/installed mod_perl2, because it isn't in the installation of Solaris.

I had to compile more software for use otrs with Solaris

If you have experience with Solaris, it can be dificult for you configure/compile all the software.

I cant be more easy to you install new perl/apache/mod_perl/my_sql_driver with the pacakages from www.sunfreware.com

On 08/24/09 13:08, Bernd Plagge wrote:

...

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello list,

I've got the job to install the OTRS system on a Solaris 10 machine.

The original Perl version is 5.8.4 (which is too old for otrs). I installed Perl 5.8.8, Apache 2.2.9 and expat Sunfreeware packages. The original packages are in /usr/bin. Perl 5.8.8 is in /usr/local/bin. Apache 2.2.9 is in /usr/local/apache2

But OTRS doesn't find the new version. I think that I need to tweak Config.pm or another configuration file. Does anybody know where I have to specify the new path (/usr/local/bin)?

Also, the original Apache server come with mod_perl2 while the new package doesn't contain mod_perl or mod_perl2. Are there package for Apache mod_perl (yes, I'm new to Solaris).

Any help is appreciated!

Regards, Bernard

- -- Bernd Plagge - プラゲ ベェアント First Choice Internet Ltd., Tokyo - ファースト・チョイス・インターネット(有) mail: bplagge@choicenet.ne.jp - url: http://www.choicenet.ne.jp

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux)

iEYEARECAAYFAkqSdKsACgkQpYU8M8PbPV48+QCgs/y0X85CxvrdqaGv9jSnp+jA YDMAniNMJbFYUmzYE2Hx8n6qsshZibt8 =Qqlw -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

- -- Bernd Plagge - プラゲ ベェアント First Choice Internet Ltd., Tokyo - ファースト・チョイス・インターネット(有) mail: bplagge@choicenet.ne.jp - url: http://www.choicenet.ne.jp Tel/Fax: 03 - 6379 2516 ************************************************************** *** Campaign Domain Registration for 1,500 JPY *** Domain Registration http://choicenet.ne.jp/en/campaign.html ドメイン登録 http://choicenet.ne.jp/jp/campaign.html ************************************************************** FREE Web Assessment: http://choicenet.ne.jp/en/website_assessment.html Web Design: http://choicenet.ne.jp/en/webdesign.html Web Hosting: http://choicenet.ne.jp/en/hosting.html Net Support: http://choicenet.ne.jp/en/netsupport.html ******************* 無料ウエブサイト評価 http://choicenet.ne.jp/jp/website_assessment.html ウエブデザイン: http://choicenet.ne.jp/jp/webdesign.html ウエブホスティング: http://choicenet.ne.jp/jp/hosting.html ネットワークサポート: http://choicenet.ne.jp/jp/netsupport.html

-----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux)

iEYEARECAAYFAkqSsh8ACgkQpYU8M8PbPV6clQCePfkztRc4bLTcIFmDoOzzCDVu 56MAnR79BR3nmqUDAy8eI3xMlmydFzye =6qmK -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- E-mail: jose.l.rodriguez@tecnocom.es www.tecnocom.es