Nevermind, I found it at Ticket::DefineEmailFrom Thanks for adding this feature! From: "Kristofer Pettijohn" To: "User questions and discussions about OTRS." Sent: Monday, November 15, 2010 9:21:43 AM Subject: Re: [otrs] From address for messages sent Hello, I've updated to 3.0.1, and I'm not seeing the option to set this. Would you be able to point me in the right direction? Thanks, Kris From: "Nils Leideck - ITSM" To: "User questions and discussions about OTRS." Sent: Sunday, November 7, 2010 8:50:58 AM Subject: Re: [otrs] From address for messages sent Hi, this will be possible with OTRS 3.0 On 06.11.2010, at 19:50, Kristofer Pettijohn wrote: I am looking into migrating my support system from RT to OTRS. One thing that RT does that I like, is that when an agent sends an email on a ticket, the display name in the From header is set to the agents name. Is it possible to have OTRS do this as well? (ie: From: "John Smith" < support@example.com >, or even: From: "John Smith - Company Name < support@example.com >") ? — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs