Deleting 'Customer User's from OTRS 1.2.3 who have left the organisation

Hi folks, Other systems fail and need maintenance but OTRS keeps going! Thank you OTRS team! Small query. Having added several Customer Users to OTRS in the Admin-Area, I now need to delete some of the old people who have left. I can see that I can 'Add' and I can 'Change'. But how do I delete? Thank you in advance Rajendrakumar Varsani BSc (Hons) Information Technology Branch Pesticides Safety Directorate Room 134, Mallard House, Kings Pool, 3 Peasholme Green, York, UK, Y01 7PX Tel: (01904) 455805 (GTN 5138 5805) Fax: (01904) 455711 (GTN 5138 5711) Mobile: (Orange) 07968 243125 Email: rajendrakumar.varsani@psd.hse.gsi.gov.uk PSD joined the Health and Safety Executive on 1st April 2008. All email addresses changed to firstname.surname@psd.hse.gsi.gov.uk from that date. Email sent to the previous addresses will continue to be delivered until at least September 2008, but please update your mailing lists or contacts as soon as you can to reflect the change. __________________________________________________________________ ********************************************************************************************** Please Note: Incoming and Outgoing E-mail messages are routinely monitored for compliance with our policy on the use of electronic communications. Interested in Occupational Health & Safety information? Please visit the HSE website at the following address to keep yourself up to date www.hse.gov.uk Or contact HSE Infoline on 0845 345 0055 or email hse.infoline@natbrit.com ********************************************************************************************** The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On leaving the GSi this email was certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

Varsani, Rajendrakumar (PSD) wrote:
Small query. Having added several Customer Users to OTRS in the Admin-Area, I now need to delete some of the old people who have left. I can see that I can 'Add' and I can 'Change'. But how do I delete?
You generally don't delete anything from OTRS to avoid cascade issues (what would happen to all tickets owned by the agents you delete?). Instead you set items to 'invalid'. Nils Breunese. P.S. You realise that OTRS 1.2.3 was released four years ago?

You generally don't delete anything from OTRS to avoid cascade issues (what would happen to all tickets owned by the agents you delete?). Instead you set items to 'invalid'.
By the way, what does "invalid temporarily" mean? You can set it on various things around the system. -- Lars

Lars Jørgensen wrote:
You generally don't delete anything from OTRS to avoid cascade issues (what would happen to all tickets owned by the agents you delete?). Instead you set items to 'invalid'.
By the way, what does "invalid temporarily" mean? You can set it on various things around the system.
I believe it means that the item is set to invalid, but that the intention is to set it to valid again in the future. Nils Breunese.
participants (3)
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Lars Jørgensen
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Nils Breunese (Lemonbit)
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Varsani, Rajendrakumar (PSD)