This was never answered. Just FYI, I updated the tables 'ticket_priority' and ticket for the column 'ticket_priority_id' It looks ok but I was wondering if somebody could easily point me on how to change the red flag color that is attached to 'high' and 'very high', somewhere hardcoded to id 4 and 5 ... in other words, when I set a case priority to low it becomes now red flagged ... :o) Will make further research tomorrow but I was just curious if someone had a straight answer for me. Merci ! Laurent At 09:20 PM 1/27/2006, Steve Wilson wrote:

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I noticed in OTRS that the priorities are as follows:

P1 – Very Low P2 – Low P3 – Normal P4 – High P5 – Very High

I have looked to see if I can modify these values or their order, but it appears that I cannot. It would be really nice to be able to modify the priorities such that they are in reverse order (i.e., P1-Very High, P2-High, P3-Normal, P4-Low, P5-Very Low).

Thanks, Steve Wilson Preventsys, Inc

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