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Muhammad El-Sergani

2 Apr 2011 2 Apr '11

2:13 a.m.

Hi all, I'm currently working on implementing filters for incoming emails in OTRS 3. If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd? Thanks and Best Regards, Muhammad El-Sergani.

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Nils Leideck

2 Apr 2 Apr

12:43 p.m.

Dear Muhammad, On 02.04.2011, at 04:13, Muhammad El-Sergani wrote:

...

If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd?

They are considered as AND conditions. -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Muhammad El-Sergani

3 Apr 3 Apr

10:38 a.m.

Thanks Nils, Is there a way to OR them, or is there another way to achieve filters in OR mode? Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 2, 2011 at 2:43 PM, Nils Leideck wrote:

...

Dear Muhammad,

On 02.04.2011, at 04:13, Muhammad El-Sergani wrote:

...
If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd?

They are considered as AND conditions.

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Muhammad El-Sergani

10:39 a.m.

You know, that would be pretty useful, as one would sometimes need to create a filter "To, From or Cc", instead of 3 separate filters. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 3, 2011 at 12:38 PM, Muhammad El-Sergani wrote:

...

Thanks Nils,

Is there a way to OR them, or is there another way to achieve filters in OR mode?

Thanks and Best Regards, Muhammad El-Sergani.

On Sat, Apr 2, 2011 at 2:43 PM, Nils Leideck wrote:

...
Dear Muhammad,

On 02.04.2011, at 04:13, Muhammad El-Sergani wrote:

...
If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd?

They are considered as AND conditions.

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Nils Leideck

10:51 a.m.

Dear Muhammad, not yet, you need to create different filters. Next expected question would be then the XOR filter, right? ;-) Cheers, Nils On 03.04.2011, at 12:38, Muhammad El-Sergani wrote:

...

Is there a way to OR them, or is there another way to achieve filters in OR mode?

On Sat, Apr 2, 2011 at 2:43 PM, Nils Leideck wrote: Dear Muhammad,

On 02.04.2011, at 04:13, Muhammad El-Sergani wrote:

...
If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd?

They are considered as AND conditions.

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

Gerald Young

12:10 p.m.

You should be able to OR in a single filter. (user1|user2|user3|user4)@ domain.com for instance On Sun, Apr 3, 2011 at 6:51 AM, Nils Leideck wrote:

...

Dear Muhammad,

not yet, you need to create different filters. Next expected question would be then the XOR filter, right? ;-)

Cheers, Nils

On 03.04.2011, at 12:38, Muhammad El-Sergani wrote:

...
Is there a way to OR them, or is there another way to achieve filters in OR mode?

On Sat, Apr 2, 2011 at 2:43 PM, Nils Leideck wrote: Dear Muhammad,

On 02.04.2011, at 04:13, Muhammad El-Sergani wrote:

...
If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd?

They are considered as AND conditions.

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Nils Leideck

12:42 p.m.

Dear Gerald, of course this is possible, but this counts for one attribute at a time, not for To OR Cc OR Subject, right? On 03.04.2011, at 14:10, Gerald Young wrote:

...

You should be able to OR in a single filter. (user1|user2|user3|user4)@domain.com for instance

Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Muhammad El-Sergani

1:33 p.m.

Thanks Gerald, Yeah I believe so, but that's not the case here; I needed to OR From, To or Cc. Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 3, 2011 at 2:10 PM, Gerald Young wrote:

...

You should be able to OR in a single filter. (user1|user2|user3|user4)@ domain.com for instance

On Sun, Apr 3, 2011 at 6:51 AM, Nils Leideck wrote:

...
Dear Muhammad,

not yet, you need to create different filters. Next expected question would be then the XOR filter, right? ;-)

Cheers, Nils

On 03.04.2011, at 12:38, Muhammad El-Sergani wrote:

...
Is there a way to OR them, or is there another way to achieve filters in OR mode?

On Sat, Apr 2, 2011 at 2:43 PM, Nils Leideck wrote: Dear Muhammad,

On 02.04.2011, at 04:13, Muhammad El-Sergani wrote:

...
If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd?

They are considered as AND conditions.

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Gerald Young

3:53 p.m.

Gerald Young Consulting 239.287.2976 http://help.gwy.org On Apr 3, 2011 9:33 AM, "Muhammad El-Sergani" wrote:

...

Thanks Gerald,

Yeah I believe so, but that's not the case here; I needed to OR From, To or Cc.

Thanks and Best Regards, Muhammad El-Sergani.

On Sun, Apr 3, 2011 at 2:10 PM, Gerald Young wrote:

...
You should be able to OR in a single filter. (user1|user2|user3|user4)@ domain.com for instance

On Sun, Apr 3, 2011 at 6:51 AM, Nils Leideck
...
Dear Muhammad,

not yet, you need to create different filters. Next expected question would be then the XOR filter, right? ;-)

Cheers, Nils

On 03.04.2011, at 12:38, Muhammad El-Sergani wrote:

...
Is there a way to OR them, or is there another way to achieve filters in OR mode?

On Sat, Apr 2, 2011 at 2:43 PM, Nils Leideck wrote: Dear Muhammad,

On 02.04.2011, at 04:13, Muhammad El-Sergani wrote:

...
If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd?

They are considered as AND conditions.

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Gerald Young

6:28 p.m.

Fair enough. Multiple *individual* filters are effectively OR, with each filter having the ability to stop on match. On Apr 3, 2011 9:33 AM, "Muhammad El-Sergani" wrote:

...

Thanks Gerald,

Yeah I believe so, but that's not the case here; I needed to OR From, To or Cc.

Thanks and Best Regards, Muhammad El-Sergani.

On Sun, Apr 3, 2011 at 2:10 PM, Gerald Young wrote:

...
You should be able to OR in a single filter. (user1|user2|user3|user4)@ domain.com for instance

On Sun, Apr 3, 2011 at 6:51 AM, Nils Leideck
...
Dear Muhammad,

not yet, you need to create different filters. Next expected question would be then the XOR filter, right? ;-)

Cheers, Nils

On 03.04.2011, at 12:38, Muhammad El-Sergani wrote:

...
Is there a way to OR them, or is there another way to achieve filters in OR mode?

On Sat, Apr 2, 2011 at 2:43 PM, Nils Leideck wrote: Dear Muhammad,

On 02.04.2011, at 04:13, Muhammad El-Sergani wrote:

...
If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd?

They are considered as AND conditions.

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Muhammad El-Sergani

1:31 p.m.

LMHO... No, actually I'm not a developer.. so AND and OR are as far as i can get ;) But if XOR is related in someway to "Stop after match", then I got it no probz ;) Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 3, 2011 at 12:51 PM, Nils Leideck wrote:

...

Dear Muhammad,

not yet, you need to create different filters. Next expected question would be then the XOR filter, right? ;-)

Cheers, Nils

On 03.04.2011, at 12:38, Muhammad El-Sergani wrote:

...
Is there a way to OR them, or is there another way to achieve filters in OR mode?

On Sat, Apr 2, 2011 at 2:43 PM, Nils Leideck wrote: Dear Muhammad,

On 02.04.2011, at 04:13, Muhammad El-Sergani wrote:

...
If I add two or more filters in the "Filter Condition" area, are those conditions AND'd, or OR'd?

They are considered as AND conditions.

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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