Add more "Ticket Information"

Hello folks I want to add more information to Ticket Information in Ticket Zoom, for example add a DynamicField, but I can't find information about that, "Googling" the information is old and deprecated. I have OTRS 3.1.x Regards

Hello Esteban, If you wan't to publish Dynamic Fields in Ticket Zoom look
in Sysconfig for TicketZoom
Ticket::Frontend::AgentTicketZoom###DynamicField
There you can set your Dynamic Field Viewable.
Also if you wan't to see them for example in the Queview Dashboard.
Then you look for TicketOverview and in the corresponding section enable
them.
Ticket::Frontend::OverviewSmall###DynamicField
2013/8/1 Esteban Monge
Hello folks I want to add more information to Ticket Information in Ticket Zoom, for example add a DynamicField, but I can't find information about that, "Googling" the information is old and deprecated. I have OTRS 3.1.x
Regards
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
participants (2)
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Alvaro Cordero
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Esteban Monge