I will be out of the office starting 01/12/2010 and will not return until 01/13/2010. I will be taking off on Jan 12, 2010. On urgent SAP Production Support Issues, please call the Hotline at 408-717-8500 and cc Chiu Peng Fang. My Management delegate is Mary Tran available at 408-717-7004 All other Issues, please contact my Manager, Charles Yeh, at 408-717-6500