Hi! Either you deleted the response in the admin menu or you didn't connect it to the queue. Just check [ Responses <-> Queue ] in the admin menue for a check. Greetz, Daniel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM Sent: Dienstag, 27. November 2007 05:35 To: otrs Subject: [otrs] Email option in Queue view Hi, the email option to send "empty" email to a ticket creator is now blanked out or not available in my otrs. This has been working and I do not believe I changed anything. How do I get this email option back to respond to ticket queries? This is in the ticket view at right under Contact Customer the phone option is there, email has dropped out. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support