Hello everybody, Has anyone faced this before? I need to have a some kind of notification mechanism that would allow everybody who has chosen specific queues in their favorites receive notifications each time a ticket is updated both by customers and agents. (Now only owners of a ticket receive notifications unfortunately). It would be also great if an agent could reply to such notification and update the ticket correspondingly. I can't do that now, since notifications originate from a single preset e-mail address, specified in the config file. Ideally it would be great to receive any updates by e-mail originating from each queue individually and be able to reply to such updates, updating the ticket. Looks like a mailing list to me. Does anybody know how that could be achieved? Thank you!