
Hello All- This is my first attempt to install anything like OTRS. I'm trying to install it on a Mac OS 10.3.2 Server. Here is what I get when I run the checkmodules. xmailserver:/opt/otrs/bin admin$ ./otrs.checkModules Can't stat /Network/Library/Perl/5.8.1/darwin-thread-multi-2level: No such file or directory at ./otrs.checkModules line 41 Can't stat /Network/Library/Perl/5.8.1: No such file or directory at ./otrs.checkModules line 41 Can't stat /Network/Library/Perl: No such file or directory at ./otrs.checkModules line 41 CGI ... ok Date::Pcalc ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Email::Valid ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... not installed! (for directory authentication - not required) Net::SMTP ... ok Authen::SASL ... ok GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) xmailserver:/opt/otrs/bin admin$ Is the can't stat messages at the beginning something to be worried about? I don't know what this means. Then I the instructions it says to do these commands: Check if all needed modules are installed: ------------------------------------------ $shell:~> perl -cw /opt/otrs/bin/cgi-bin/index.pl /opt/otrs/bin/cgi-bin/index.pl syntax OK $shell:~> perl -cw /opt/otrs/bin/PostMaster.pl /opt/otrs/bin/PostMaster.pl syntax OK $shell:~> Here is what I get when I do that: xmailserver:/ admin$ perl -cw /opt/otrs/bin/cgi-bin/index.pl Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /System/Library/Perl/5.8.1/darwin-thread-multi-2level /System/Library/Perl/5.8.1 /Library/Perl/5.8.1/darwin-thread-multi-2level /Library/Perl/5.8.1 /Library/Perl /Network/Library/Perl/5.8.1/darwin-thread-multi-2level /Network/Library/Perl/5.8.1 /Network/Library/Perl .) at /opt/otrs/bin/cgi-bin/index.pl line 49. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 49. xmailserver:/ admin$ Can anyone explain to me where I have gone wrong and how to get back on track? Thanks for any help. John

On Tuesday, February 24, 2004 11:59 PM
John Nicholson
xmailserver:/opt/otrs/bin admin$ ./otrs.checkModules Can't stat /Network/Library/Perl/5.8.1/darwin-thread-multi-2level: No such file or directory at ./otrs.checkModules line 41 Can't stat /Network/Library/Perl/5.8.1: No such file or directory at ./otrs.checkModules line 41 Can't stat /Network/Library/Perl: No such file or directory at ./otrs.checkModules line 41 CGI ... ok ...andsoon
Are you sure your Perl installation is complete and working? This is what the output should look like: $ /opt/otrs/bin/otrs.checkModules CGI ... ok ...andsoon
Can't locate Kernel/Config.pm in @INC (@INC contains: ... Can anyone explain to me where I have gone wrong and how to get back on track? Thanks for any help.
Without the main configuration file nothing will ever happen than the above. You get back on track by creating it via: cd /opt/otrs/Kernel && cp Config/Defaults.pm Config.pm hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

On Wednesday, February 25, 2004 12:15 AM
Robert Kehl
Without the main configuration file nothing will ever happen than the above. You get back on track by creating it via: cd /opt/otrs/Kernel && cp Config/Defaults.pm Config.pm
Sorry, it was too late. ;) Do not copy Defaults.pm, use this: cd /opt/otrs/ && cp Kernel/Config.pm.dist Kernel/Config.pm Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

Robert- Thanks for the fast response. One problem down and one to go. The second post you put up solved the Config file problem. Heres my output now: xmailserver:/opt/otrs/bin admin$ perl -cw /opt/otrs/bin/cgi-bin/index.pl /opt/otrs/bin/cgi-bin/index.pl syntax OK xmailserver:/opt/otrs/bin admin$ perl -cw /opt/otrs/bin/PostMaster.pl /opt/otrs/bin/PostMaster.pl syntax OK xmailserver:/opt/otrs/bin admin$ Now the other problem. What is the correct way to tell if my Perl is up and running correctly? I'm pretty sure it is. The one grey area is the pathing that is showing up- Can't stat /Network/Library/Perl/5.8.1/darwin-thread-multi-2level: No such file or directory My Perl lives at /Library/Perl/5.8.1/darwin-thread-multi-2level without the network in front of it. Where is the /Network coming from? John On Tuesday, February 24, 2004, at 03:15 PM, Robert Kehl wrote:
On Tuesday, February 24, 2004 11:59 PM John Nicholson
wrote: xmailserver:/opt/otrs/bin admin$ ./otrs.checkModules Can't stat /Network/Library/Perl/5.8.1/darwin-thread-multi-2level: No such file or directory at ./otrs.checkModules line 41 Can't stat /Network/Library/Perl/5.8.1: No such file or directory at ./otrs.checkModules line 41 Can't stat /Network/Library/Perl: No such file or directory at ./otrs.checkModules line 41 CGI ... ok ...andsoon
Are you sure your Perl installation is complete and working? This is what the output should look like:
$ /opt/otrs/bin/otrs.checkModules CGI ... ok ...andsoon
Can't locate Kernel/Config.pm in @INC (@INC contains: ... Can anyone explain to me where I have gone wrong and how to get back on track? Thanks for any help.
Without the main configuration file nothing will ever happen than the above. You get back on track by creating it via: cd /opt/otrs/Kernel && cp Config/Defaults.pm Config.pm
hth,
Robert Kehl
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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On Wednesday, February 25, 2004 12:54 AM
John Nicholson
Now the other problem. What is the correct way to tell if my Perl is up and running correctly? I'm pretty sure it is. The one grey area is the pathing that is showing up-
Can't stat /Network/Library/Perl/5.8.1/darwin-thread-multi-2level: No such file or directory
My Perl lives at /Library/Perl/5.8.1/darwin-thread-multi-2level without the network in front of it. Where is the /Network coming from?
Unfortunately, I can't tell you where it comes from. I could think of a module that asks for another module, but in the wrong place. It isn't one of the modules that OTRS tests, because the very first to test is CGI.pm. OTRS isn't asking for anything of the above. I'd say you might want to go ahead with the installation and see if it works? Regards, Robert Kehl PS: Please be so kind to not cross-post to me personally, it's somewhat irritating. Thanks. -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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John Nicholson
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Robert Kehl