I am trying to find where to suppress the '>' symbol in ALL notes and e-mails from the OTRS system to customers. Also, if there is any way to format the messages (line length) to make them look a little more professional. I know that in Config Options: Ticket -> Frontend::Agent::Ticket::ViewCompose, Ticket::Frontend::Quote: will take care of some, but not all. Is there any other place this is set? Thanks in advance.... ~Tim