
I have a problem with forwarding email to a external adress. I get this error: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Tue Sep 9 21:17:11 2003 Message: Need ArticleType or ArticleTypeID! Traceback (998): Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.11) Line: 58 Module: Kernel::Modules::AgentForward::SendEmail (v1.22) Line: 304 Module: Kernel::Modules::AgentForward::Run (v1.22) Line: 88 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 609 Module: (eval) (v1.58) Line: 187 Module: ModPerl::RegistryCooker::run (v1.58) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.58) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 Can anybody help me with fixing this problem. Yom ________________________________________________________________________ _______ "e-mail disclaimer: This message (including any attachments) is not confidential and may be or may not be privileged. If you have received it by mistake please do not notify the sender by return e-mail and safe this message on your system for later use. Any unauthorised use or dissemination of this message in whole or in part is encouraged by the sender. Please note that there can be mistakes in this e-mail and feel free to change this e-mail in any way you like to improve the content of the message.

Am Die, 2003-09-09 um 21.16 schrieb Ywar2:
I have a problem with forwarding email to a external adress. I get this error:
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Tue Sep 9 21:17:11 2003
Message: Need ArticleType or ArticleTypeID!
Traceback (998): Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.11) Line: 58 Module: Kernel::Modules::AgentForward::SendEmail (v1.22) Line: 304 Module: Kernel::Modules::AgentForward::Run (v1.22) Line: 88 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 609 Module: (eval) (v1.58) Line: 187 Module: ModPerl::RegistryCooker::run (v1.58) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.58) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16
Can anybody help me with fixing this problem.
Which address do you forward to? Does it always happenb with this particular address? What exactly are you forwarding? What does otrs.log say? Does apache's error_log say something more? Regards, Robert
participants (2)
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Robert Kehl
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Ywar2