Hello, please where I can find descriptions for the following fields? EscalationDestinationIn, EscalationDestinationDate, EscalationTimeWorkingTime, EscalationTime, FirstResponse, FirstResponseInMin, FirstResponseDiffInMin, FirstResponseTimeWorkingTime, FirstResponseTimeEscalation, FirstResponseTimeNotification, FirstResponseTimeDestinationTime, FirstResponse, TimeDestinationDate, FirstResponseTime, UpdateTimeEscalation, UpdateTimeNotification, UpdateTimeDestinationTime, UpdateTimeDestinationDate, UpdateTimeWorkingTime, UpdateTime SolutionTime, SolutionInMin, SolutionDiffInMin, SolutionTimeWorkingTime, SolutionTimeEscalation, SolutionTimeNotification, SolutionTimeDestinationTime, SolutionTimeDestinationDate, SolutionTimeWorkingTime Thank you Sergio