Hello, I manage a OTRS-5 (5.0.11-01) server that, I don't know why, when I close a ticket, it continues appearing as a "open ticket" in "Tickets -> Status". However, in a fresh installation of OTRS-6 (6.0.1-02), doing the same process with a received ticket, it appears as "Closed" in "Tickets -> Status". In my OTRS-5, some month ago I created some new status "progeso-25%, progeso-50%, progeso-75% and progeso-90%". A member of this mailing list told me maybe the problem was that my new status contained "%" and "%%" is the separator character between history steps in each ticket, so I decided to disable that status and create new ones as "progreso-25, progreso-50, progreso-75 and progreso-90". However, closed tickets continue appearing as opened tickets in my OTRS-5. Now, for preparing this mail, I have installed a OTRS-6 system. There, I have created a new status called "Medias". I have created a new ticket; then, I have changed its status from "New" to "Media" and, then, from "Media" to "Closed". In this case, ticket appears as closed. This same scenario has been copied in my OTRS-5 running system. I have created another new status "Medias", I have created a new ticket, changed its status from "New" to "Media" and, then, from "Media" to "Closed". In this others case, ticket continues appearing as OPEN. I don't know where is the problem... My screenshots are located at https://aomail.uab.es/~druiz/ (I would like to attach them, but message size limit is too small). I have not found any possible reason... I need help, a lot of help... Thanks!