Armando, The solution we are using is to create a mail "sink". Using Postfix (or any other mail client) it's fairly easy to set email addresses that just throw the mail away. Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just gets thrown away. This allows us to have *unique* emails for use as OTRS customer IDs without the user actually having to have email. We did this by configuring Postfix with a virtual-regexp as: /^dummy-(.*)@help.bridgend.gov.uk/ devnull@localhost And then in aliases: devnull: |/usr/local/bin/devnull The script then just consists of "cat >/dev/null". We only used a script because it's cleaner in the aliases files. There are simpler ways of configuring mail clients, but we found this the cleanest for us as the OTRS box already had Postfix on it. Hope this helps, -- Steve Durbin Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr Tel/Rhif ffon: 01656 642113 Mob/ffon symudol: 07976 271559 Fax/Ffacs: 01656 642125 Web/We: http://www.bridgend.gov.uk E-mail may be automatically logged, monitored and/or recorded for legal purposes. Please do not print this email unless absolutely necessary. E-bost yn cael ei logio, ei monitro a/neu ei chofnodi yn awtomatig am resymau cyfreithiol Peidiwch ag argraffu’r neges e-bost hon oni bai fod hynny’n gwbl angenrheidiol. ________________________________________________________________________ This e-mail and any attachments transmitted with it represents the views of the individual(s) who sent them and should not be regarded as the official view of Bridgend County Borough Council. The contents are confidential and intended solely for the use of the addressee. If you have received it in error, please inform the system administrator on (+44) 01656 642111. This e-mail and any attachments have been scanned with 'MessageLabs SkyScan' - http://www.messagelabs.com/ ________________________________________________________________________ Mae'r e-bost hwn ac unrhyw atodiadau a drosglwyddir gydag ef yn cynrychioli safbwyntiau'r unigolyn a'i anfonodd (unigolion a'u hanfonodd) ac ni ddylid eu hystyried fel safbwynt swyddogol Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr. Mae'r cynnwys yn gyfrinachol ac wedi'i fwriadu ar gyfer y sawl y'i cyfeiriwyd ato yn unig. Os ydych wedi ei dderbyn mewn camgymeriad, rhowch wybod i weinyddwr y system ar (+44) 01656 642111. Mae'r e-bost hwn ac unrhyw atodiadau wedi cael eu sganio gyda 'MessageLabs SkyScan' - http://www.messagelabs.com/ ________________________________________________________________________
Hello Steve, On Jan 7, 2011, at 15:35 , Steve Durbin wrote:
Armando,
The solution we are using is to create a mail "sink". Using Postfix (or any other mail client) it's fairly easy to set email addresses that just throw the mail away.
Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just gets thrown away. This allows us to have *unique* emails for use as OTRS customer IDs without the user actually having to have email.
We did this by configuring Postfix with a virtual-regexp as:
/^dummy-(.*)@help.bridgend.gov.uk/ devnull@localhost
And then in aliases:
devnull: |/usr/local/bin/devnull
The script then just consists of "cat >/dev/null". We only used a script because it's cleaner in the aliases files. There are simpler ways of configuring mail clients, but we found this the cleanest for us as the OTRS box already had Postfix on it. ...
This is a very interesting concept, and a good setup in my humble opinion. How would you feel about documenting this as a howto on the wiki http://wiki.otrs.org/index.php?title=English_Area ? ///shawn
my mailinator post does essentially the same thing. :)
On Fri, Jan 7, 2011 at 10:55 AM, Shawn Beasley
Hello Steve,
On Jan 7, 2011, at 15:35 , Steve Durbin wrote:
Armando,
The solution we are using is to create a mail "sink". Using Postfix (or any other mail client) it's fairly easy to set email addresses that just throw the mail away.
Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just gets thrown away. This allows us to have *unique* emails for use as OTRS customer IDs without the user actually having to have email.
We did this by configuring Postfix with a virtual-regexp as:
/^dummy-(.*)@help.bridgend.gov.uk/ devnull@localhost
And then in aliases:
devnull: |/usr/local/bin/devnull
The script then just consists of "cat >/dev/null". We only used a script because it's cleaner in the aliases files. There are simpler ways of configuring mail clients, but we found this the cleanest for us as the OTRS box already had Postfix on it. ...
This is a very interesting concept, and a good setup in my humble opinion. How would you feel about documenting this as a howto on the wiki http://wiki.otrs.org/index.php?title=English_Area ?
///shawn --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Gerald, On Jan 7, 2011, at 17:01 , Gerald Young wrote:
my mailinator post does essentially the same thing. :)
Very true! However, I feel it would be hard to convince people to send their (sometimes) sensitive data to a third party service. Who knows what really happens with this :)! But, you are very welcome to do a HowTo as well ;)! ///shawn
On 07.01.11 14:35, Steve Durbin wrote:
The solution we are using is to create a mail "sink". Using Postfix (or any other mail client) it's fairly easy to set email addresses that just throw the mail away.
Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just gets thrown away. This allows us to have *unique* emails for use as OTRS customer IDs without the user actually having to have email.
We did this by configuring Postfix with a virtual-regexp as:
/^dummy-(.*)@help.bridgend.gov.uk/ devnull@localhost
And then in aliases:
devnull: |/usr/local/bin/devnull
wouldn't be devnull: /dev/null just enough?
The script then just consists of "cat >/dev/null". We only used a script because it's cleaner in the aliases files. There are simpler ways of configuring mail clients, but we found this the cleanest for us as the OTRS box already had Postfix on it.
I wonder if it wouldn't be better to add support for customers with no e-mail addresses... -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. "One World. One Web. One Program." - Microsoft promotional advertisement "Ein Volk, ein Reich, ein Fuhrer!" - Adolf Hitler
participants (4)
-
Gerald Young -
Matus UHLAR - fantomas -
Shawn Beasley -
Steve Durbin