Hi I'm Adrian from Burman University, and we have been using OTRS free for a number of years. We added the ITSM package, and we want to start using the CMDB component, probably doing an initial import from a CSV (excel file). I was able to find the Import/Export Management module, and I see as actions: Add Template. I'm taken to Step 1 of 5, Edit common information, and I can add Name / Object (only Config Item shows), Validity, and Comment, but when I press Next no matter what I put in this screen, the system goes back to Step 1. Anybody using the Import/Export module successfully that can give me a hint / some documentation on what I'm doing wrong? Thank you very much! Blessings -- ** This communication, and any documents attached, is intended only for the recipient(s) to whom it is addressed, and may contain personal, confidential and/or privileged information. If you are not the intended recipient, please notify the sender (or the Burman e-mail administrator at (at Postmaster@burmanu.ca) immediately and do not copy, distribute or take action on it. Any communication received in error, or subsequent reply, should immediately be deleted or destroyed. Thank You **