Ammad Shah schrieb:

I am getting errors in /var/log/messages .

Apr 10 18:14:26 gateway OTRS-CGI-10[16713]: [Notice][Kernel::System::Auth::DB::Auth] User: mammad doesn't exist or is invalid!!! (REMOTE_ADDR: 127.0.0.1)

Why its looking for local, while i configured it to LDAP authenticaiton.

probably because you still have the db as an authentication source in your Config.pm. The users will be synced to your DB at first login using # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; afterwards the auth will come from LDAP/ADS, but the user will be found in the DB.

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