Brian wrote:

Arun Niyogi wrote:

...

Hi,

I want to use some of the new features of 1.3.1. Can some one direct me to the steps? What do I need to change? DB? Perl modules?

I am using 1.2.4.

Thanks in advance for your help.

Arun

I'm doing mine on FreeBSD.

there is an UPGRADING doc in the otrs dir after you un-tar-gzip it.

personally I did this:

cd /opt

cp -rp otrs backup-otrs cd backup-otrs mysqldump -p otrs > otrs.dump

mkdir tmp cd tmp fetch ftp://ftp.otrs.org/pub/otrs/otrs-1.3.1-01.tar.gz tar zxf otrs-1.3.1-01.tar.gz cd otrs vi UPGRADING (follow directions)

(open new shell) cd /opt/tmp/ cp -rp otrs/. /opt/otrs (follow directions from UPGRADING) (restart webserver)

I was using mod_perl so we needed to restart the webserver for the new mods to get added..

YMMV

- Brian _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

Thanks Brian for prompt response! I am using Redhat Enterprise but will go through the steps you outlined. Arun -- Operations Manager ( USA ) arun@tripodsupport.com 800.406.9452 (toll-free) 214.315.4478 (direct) 866.544.4131 (support center) 512.233.0867 (fax) Tripod Support Solutions - 24x7 Technical Support and Server Management http://www.tripodsupport.com