I think he wants to know how to make this happen? What's with all of the half answers here? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Tuesday, May 15, 2007 12:11 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket Age Hi, On Thu, May 10, 2007 at 05:20:24PM +0300, Matas Labasauskas wrote:

Is it possible to count ticket age only during working hours?

Not with a standard OTRS. OTRS needs to be patched to work this way.

Matas Labasauskas

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What's with all of the half answers here?

IMO... I think there has been a great bit of information shared and a lot of patience shown on the list. Some questions sent, hint that the sender has not read the documentation, has not attempted to solve the problem themselves, and specifically they just want someone to tell them what to do and how to do it - solve all their problems for them. This sounds like you need to purchase a support agreement. Don't send a message to the list asking someone to do you work for you. All questions should hint that you've made an effort to solve the problem- provide adequate logs, resolutions attempts, & etc. I think anyone doing so will find their responses better and with more detail. Most people are willing to help those who help themselves. I understand that technial skills and understanding will vary, but even if you are a novice/beginner... RTM. Even if you don't get it all; read it anyway. If you are going to be supporting, or developing this you're going to need to add some new skills to your resume. Showing that you're doing this will get better response. I am in not way affiliated with OTRS. Just MO. As to the aging issue... There have been several threads over few months that I think worked that subject nearly to death. I didn't read them all past the first few but if you check the archives you may find a wealth of information. It isn't something that I can speak intelligently on, yet. LQ

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Maurice James Ny Sent: Tuesday, May 15, 2007 9:49 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Ticket Age

I think he wants to know how to make this happen? What's with all of the half answers here?

Maurice James Ny wrote:

If you are going to answer a question answer it completely or just don't say anything. If someone asks me a question, I try my best to give a complete answer. Maybe you are accustomed to selfishness but I'm not. I know for a fact that the manual provided does not contain everything that you need to know about the system. The manuals are only available in two languages. Maybe the people asking the questions are not fully literate in English or German....just maybe. You have to give the benefit of the doubt on these lists. Don't be an ahole man.

Someone answered the source had to be altered to get the functionality that someone requested. Why should this person explain how to exactly do that when he probably hasn't done it himself? Telling someone the functionality isn't builtin, but needs changes to the code was a perfectly good answer in my opinion and was probably as complete an answer as could be given without investing (maybe quite some) time trying to code a solution for someone else free of charge. Who is being selfish here? Nils Breunese. P.S. Calling people names is certainly not giving people the benefit of the doubt.