Well, there isn't a specific notifcations for ticket closing, but there is notication for ticket change state, so every time a state changes, the customer gets notified, so even when a ticket is closed. Gabriele ----- Original Message ----- From: "Julien Munch2001" To: Sent: Friday, August 24, 2007 4:23 PM Subject: [otrs] Notification for closed ticket

Hello,

I'd like to send an auto answers to the customer at closing a ticket but I don't find how to do this. This possibility isn't in the list of auto answers...

Thanks for the help

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