Joseph Thomas wrote :

How can i access OTRS from internet? please give the certain steps that i want to do in OTRS?

Hi Joseph, this is not an OTRS configuration issue. OTRS is a web application, so you can access it with your browser from the internet if the corresponding web server is accessible from the internet. This is a matter of your routing, firewall settings, web server settings and so on. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de