Thank you very much for your reply, are you able to tell me where do I need to do this please? Thank you, Rosanna -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Udo Bretz Sent: 04 August 2010 11:59 To: User questions and discussions about OTRS. Subject: Re: [otrs] LDAP Hi Rosanna, yes, thats possible, please have a look here: http://doc.otrs.org/2.4/en/html/x1801.html#customer-backend-ldap Best regards, Udo On 04.08.2010 12:40, Marretta, Rosanna wrote:

Hi All,

Is anybody able to tell me if there is LDAP support in OTRS. When forwarding a call, it would be nice to select from our Active Directory rather than having to type out the whole email address.

Many thanks,

Rosanna

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Thank you!! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Udo Bretz Sent: 04 August 2010 15:30 To: User questions and discussions about OTRS. Subject: Re: [otrs] LDAP This needs to be added in Kernel/Config.pm On 04.08.2010 15:13, Marretta, Rosanna wrote:

Thank you very much for your reply, are you able to tell me where do I need to do this please?

Thank you, Rosanna

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Udo Bretz Sent: 04 August 2010 11:59 To: User questions and discussions about OTRS. Subject: Re: [otrs] LDAP

Hi Rosanna,

yes, thats possible, please have a look here: http://doc.otrs.org/2.4/en/html/x1801.html#customer-backend-ldap

Best regards, Udo

On 04.08.2010 12:40, Marretta, Rosanna wrote:

...

Hi All,

Is anybody able to tell me if there is LDAP support in OTRS. When forwarding a call, it would be nice to select from our Active Directory rather than having to type out the whole email address.

Many thanks,

Rosanna

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