Well yeah in a way, but you could create two queues; Male and Female, and structure your hierarchy afterwards as identical sub-queues :-) Thanks.. //M On Nov 23, 2011, at 3:45 PM, Ralf Hildebrandt wrote:

* Jan Behrend :

...

Hi Ralf,

On 22.11.2011 09:05, Ralf Hildebrandt wrote:

...

We're using OTRS 3.0.11. We'd like to know if it's possible to make the the salutation gender specific:

I have the same Problem with the chosen language. Our OTRS talks German to an English speaking customer.

Salutations are bound to a queue. So if you want to change the salutation you got to create/use another queue.

Awwww, that sucks :)

-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs